DQ Grill & Chill Restaurant — Restaurant in Dubuque

I pulled up with my brother on the 3rd of July and someone immediately approached our vehicle and told us we can't be in the parking lot for the fireworks. No big deal but we were still going inside to get something to eat and we were waiting for our sister and her family coming in a different vehicle. Some guy was really intent on making sure we weren't loitering. When we went inside the employees seemed to be on their last thread. My brother made an order and they gave him a number on a placard as though they were going to bring it out but then they didn't. One of the employees just started yelling the items that he purchased and he brought the placard up and handed it to the guy, and astonishingly the guy ask him if that was his order. My brother said I don't know, is that the meal for my number? The guy handed the food and ice cream to my brother's chest which really made him angry. I said to the lady behind the counter, beautiful day isn't it? She gave me a dull stare with no reaction. My peanut butter cup blizzard was absolutely perfect but they did not turn it upside down which who knows maybe that's not what they do at this particular Dairy Queen but I know it's a Dairy Queen type thing to do. While I was having ice cream my sisters order for her and her family was brought out by a young adult who asked them if this was their order. My brother said I don't know, what's on the tray? The employee slammed the trade down kind of hard and walked away without responding. Then a completely different family who I had no association to stormed out of the place yelling and swearing because apparently service was refused after they complained about poor service. After sometime sitting there, I realized there were a ton of people like literally half a foot off the parking lot cooking with charcoal grills and stuff all hanging out and I think their vehicles were in the parking lot. My brother speculated that they might have been trying to kick everybody out of the parking lot because they were saving room for immediate family? It didn't make sense to me in any case why they were rushing us out but not others. I chalk it up to a bunch of people that didn't want to work during the fireworks but if management sees this maybe you should look into your employees that were working that day because they had very poor...

I've been to this DQ several times and the majority of the time the food is good. This time ,unfortunately,wasn't. I had gotten a flam thrower burger,which I have gotten several times before,and this time the patties were small,over cooked,thin&dry. The cheese wasn't melted and over all the burger was cold...on the plus side with that,the burger was at least constructed well,not sloppy.I had also gotten a tender basket with the onion rings and fries. Tenders were dry and though it was supposed to be 4 of them I got more like partial 3. Which I'm sure it's part of the shrink flaiton ,I work in a kitchen and have definitely seen it.This was a drive through order and we didn't feel like packing it all back up& coming back. It wasn't that awful,but it wasn't as good as I have had in the past.At least don't give out the old, dry patties and make sure the over all...

I was sitting in my car with my child enjoying our meal after purchasing it through the drive-thru. While eating our food, the man in the photograph approached my car and told me that his boss does not want anyone parked in the parking lot. I gave him a nod as I was still chewing my food. This man immediately became extremely rude, defensive, and demanded that I left the premises immediately. He even cussed in front of my child! I had not even spoken a word, just gave him a nod of acknowledgement. I do not appreciate being approached while eating my food. I was not loitering, I was a paying customer. I have reached out several times regarding this issue, and the owner refuses to speak or resolve this issue. I have never in my life experienced anything like this... and we will never return to...