Subway — Restaurant in Dupo

I have never had to leave a one stat review before even trying a restaurant. The customer service was absolutely terrible. When inquiring about the phone number I was met with attitude and told the number was right but they only had 2 employees working. I had been consistent in trying to call for 3 hours (1-3pm) before driving to the location to place an advance order for 6pm. Their appp wasn't allowing me to order online. When I asked if I could place said order the employee barked at me that I had to do it online unless I was going to pay for it then. I was hoping to pay at pickup. Before I could say another word she walked off. I simply stated good to know and left.

Here's where I digress, it is never ok to take out your management's lack of preparation or scheduling on a customer or potential customer. They are one of two small fast food places around us and I feel they have a monopoly on the market and can stand to lose customers before they made them. Do better Subway, train your employees in customer relations or learn whom to keep in the back away from the public stocking and prepping.

Steps off...

I placed an online order and went to the express pickup to let them know I placed an online order. There were 3-4 other people in line. The old lady working immediately got and attitude and told me to get to the back of the line. She wouldn’t even listen to me tell her I had an online order. I wouldn’t have minded waiting, but her attitude and rudeness just was uncalled for. I told her to cancel and refund my order and I left. She waited until just before closing to process the refund. This location will no longer...

Tonight, I ordered 3 sandwiches, all of which barely had any meat or toppings, only two of the 3 had cheese put on them, and all 3 consisted of mainly sauce. When I ordered my food, I wasn't expecting to have saucy bread with a hint of meat and toppings, but here we are. On top of barely putting a thing on my sandwich, the customer service was absolutely horrible. The employees here are rude and indifferent. I will not be returning, and honestly, it's...