Burger King — Restaurant in Durham

I used to eat here pretty often. But never again. Ever since I keep encountering a certain person working at the drive thru, I am not coming back. I don't like this guys behavior. Although he talks politely, He's always laughing and gives me very weird looks. I don't know if he acts this way with other customers or just me. He's almost "too polite" in a way that indicates something is not right. He just stares and laughs in a way that makes me think he might be spitting in the food or doing something else back there. He just looks and acts like he is up to no good. This isn't the first time either. Despite talking politely, His behavior is very unprofessional. Frankly, I don't think he should be working at a drive thru. On top of that he makes mistakes. Like tonight he asks me if i want ketchup, but didn't include it in the bag. I feel like it was done on purpose. This wasn't the first time either. Last time he forgot my drink. I threw the food away because his behavior made me lose my appetite. And I won't ever come back to this location again.

Aside from this, to be fair, the food has usually been pretty decent. I just think the guys behavior is offsetting. When you work at a drive through, even if its 12am, you have to carry yourself in a professional serious manner, and not like you are in high school...

I visited this location tonight September 4, 2021. Part of my order was a small order of onion rings. As I paid I asked the associate/cashier if I could have honey mustard sauce instead of the zesty sauce. She ignored me and handed me my receipt. When she handed me my order I checked the sauce in my bag. It was a zesty sauce. I explained that I wanted to exchange it for a honey mustard sauce because I am allergic to an ingredient in the zesty sauce due to my autoimmune disease ( it’s actually two ingredients). She proceeded to tell me that substitutes are not allowed and I would have to pay for another sauce. I said never mind and left. I think that is a terrible policy for people who have allergies. I’m unsure if this franchise will change their policy but be mindful of their business practices of not allowing substitutes due to allergies. I’ll continue to go to the other locations in Durham who allow substitutes for people with allergies. This was my last time visiting this location and encourage others to seek another location to be a patron because their policy is not welcoming and is low key...

Worst drive thru experience ever! Placed an order, waited 15mins to get to the window. The lady at the window tried to give me a drink which I did not order so I kindly informed her that was not with my ordered and repeated what I did. She gave me the bag and I left. While driving home I opened the bag to find it was not what I ordered. I drove back and parked to go inside to find the lobby doors to be locked. So I then proceeded to get back in the drive thru line, waited another 15 mins to get to the window. I explained to the lady that I was given the wrong order. Without even so much as an apology she snaps back saying "I can't take that food back". Turns around grabs a bag (which had the correct order in it) and hands it to me then says " Next time say something at the speaker". I replied explaining that I tried to come in to address the matter but the doors were looked. Her reply " Well why don't you apply for a job here so we can open the lobby"! I can appreciate the fact that workers are in short supply but such a level of rudeness is...