Burger King — Restaurant in East Drumore Township

Hello!

I went to BK in QVille on June 26th, 2025 approximately 6:40PM.

I ordered three items, in which one item was for my son who is terminally ill and can NOT have certain food items, so as a father - before coming home with the wrong food/condiments on his burger, I quickly (yes, very quickly, I would say a total of 7 seconds) checked the burger to be sure it was what we ordered.

The oh so kind “shift leader” who was running the second window this evening within a total of SECONDS of her handing me my bag with my food items in it and me checking it she popped opened the window and said “ummm excuse me is there something I can help you with?” (With a disrespectful attitude) I said “oh no ma’am I do apologize I was just checking my order right quick” she proceeded to say “ok well, I am timed here so you need to leave the drive thru” and proceeded to SLAM the window! I was not able to get her name! It also does not have her name listed on the rcpt either - I know we don’t have many classy, efficient, helpful workers now a days, especially in Quarryville, but it’s a shame you can’t even be a little kind to others.

This is a reminder that you never know what someone is dealing with, or battling in their lives, and a quick 10 seconds of me sitting in the drive thru checking my terminally ill sons burger, shouldn’t be a cause for a disrespectful attitude and a slammed window in my face as I was still speaking.

Do better. Be a better human. And I’ll pray that life never kicks you while you’re down. Love those around you, and yourself enough to have respect for others - I mean, all in all, you did choose customer service. You could’ve chosen a different industry if you are that miserable, or worried about your “time”

What’s timed? Lol… did I sit and complain when it took you all longer than necessary to pump out three food items (that are sitting in the warmer) no. I didn’t, I smiled and thanked you. We all have bad days, I understand, but learn to fake it till you make it- especially considering you are a “team leader” I would hate to see the type of service the other team members put out if your team leader is as rude as she was...

On July 24th, 2018, my husband and I went to breakfast at the Burger King in Quarryville, PA. We ordered a fully loaded crescent, buttered biscuit, large hash brown, and orange juice “to go”. One lady took our order and then a young girl comes in with her boyfriend, all smiles. She got behind the counter and went to hand us our order on a tray. My husband told her that it was “to go”. She took the tray back with an attitude and proceeded to bag our order. Half of the hash browns were spilled on to the tray so she picked up the container of hash browns and left what was on the tray. No, she wasn’t wearing gloves and I didn’t want her touching our food without them. But the fact that she didn’t even bother to put on gloves is unacceptable, poor customer service. We got home, my husband didn’t get what he ordered. He got a biscuit instead of crescent and my biscuit wasn’t buttered. My husband said “that girl needs to get that boy out of her head and do her job”. Everyone makes mistakes, I certainly understand that and in our experiences we have overlooked many. There were mistakes from beginning to end here but what makes it so bad and difficult to overlook is the attitude. That is the worst. If the only time this girl can be the slightest bit pleasant is when she is with her boyfriend, then get out from behind the counter and go be with your boyfriend. We will not be returning any time soon. We will make the trip to the Willow Street...

Why Is it that every time I come here I spend at least 15 minutes in the drive-through before I give my order? When I pulled in around 850 pm, there was a car parked in front of the restaurant waiting for their order (this is always done so that they are no longer on the "clock" showing the real wait times of the drive-thru) and 2 cars waiting at the windows. I pulled up in the line and there was 3 more cars, to which I watched 2 of them just drive right out of the line because of the wait. So I pull up to the box and sit there for 3 mins before someone talks to me, asking me to please wait. At this point it was 9:03. I received a text from a friend and realized that it was now 9:15 and no one had taken my order, I decided to leave and drive to Willow St for something else. I was willing to put up with a wrong drink (which happens almost eveytime I go) but once I realized that I had been in line for about 25 mins and still had not given my order, I was done. You might have a new building, but you're still the same old slow service providing, handing you the wrong order Burger King you've been for the last 3 years. Talk about slapping some lipstick...