Jack in the Box — Restaurant in East Los Angeles

I don’t remember Jack in the box being this bad. But recently it’s been very slow and not a great experience. The drive-through takes a long time, especially if you are there around the time the Kipp middle school gets out. But even if it’s just a regular afternoon, expect to spend about 15 minutes or more in the drive-through. Today, they did not get my order the way that I asked. I ordered regular tiny tacos, and loaded bacon and cheddar tiny tacos. I also ordered the popcorn chicken box with a Mr. Pibb. And I asked for an extra order value fries. I got regular tiny tacos, and the regular loaded tiny tacos, which doesn’t have bacon and cheese, it has cheese and lettuce. Which is not what I was expecting since I said bacon and cheese. Also, I didn’t get the chicken box combo, they only gave me the tiny chicken box, without any drink, even though I told them what drink I wanted. I was sitting at the window for a while waiting for my chicken and I had to tell them I still needed it. I also asked about my drink, but they told me that I didn’t order any drink. And did I want to purchase one now? I had already been waiting so long, I said no thank you I just wanna leave can I have my chicken. I left and realized I didn’t get any napkins, or any fork to eat my...

This is, hands down, the worst jack n the box in the USA. Not sure if that’s worthy of applause, but certainly recognition. Ordered 2 bacon ranch monster tacos, a large fries and Oreo cookie shake. I also asked to use the restroom, which I needed to be buzzed into. The girl said “no problem,” then walked away. I waited by the restroom, no one helped, so I came back and inquired. The guy hit a buzzer real quick and said “sure, go in.” Once out, I got to my order which consisted of 2 bacon monster tacos (they decided to withhold the ranch), a large curly fries (not regular fries), AND they forgot my Oreo cookie shake. When I inquired as to where it was, they said it’ll take 10min or more...as if asking if I REALLY wanted what I paid for, or if it’s cool if they just...

I can't believe the lady that works here. The team lead HEIDY just walked past dirty tables and ignored me when I asked her a question. Both times she just said give me a minute. Horrible customer service. I had to tell the cashier to clean the tables for 2 families that were waiting to sit down and eat. Unbelievable some people. I wonder if Jack in the Box requires a customer service policy for their locations and how they are being executed. Im giving them 2 stars for the young man who cleaned the tables right away and excellent customer service with great attitude. I should have taken a picture of the mess and dirty tables. Hopes this gets addressed immediately to help her coworkers from...