Dunkin' — Restaurant in East Lyme

HATE, the express pick-up drive thru lane that allows people to cut you in line. Anyone who uses it avoids eye contact with you as they round the corner, startle you because they took it to tight, and stick the nose of their car in front if yours, now blocking both drive lanes and THE EXIT that just goes around building. How much time does it really save to order ahead? How many accidents have happened because people are lirerally cutting in line? It makes me not want to go there. Why cant the person who ordered ahead walk in and grab it, or i dont know just wait in the drive thru line, like all humans do when a line forms? I've seen an older woman get out of her car and knock on the drivers window because her horn wasn't attention grabbing to this younger girl blocking an exit..she asked the girl to move because she was blocking the exit.. she's literally like "I'm not in the way, I'm in line" and rolled up window, she blocked the woman into an area she could barely back out of because other cars collected and were trying to exit as well. I've seen nothing but attitude from express users and your employees HATE the express people also, messing up the taken orders by...

Worst dunkin in America. Eho ever owns this business doesn't give 2 craps about the customers. Went here this morning at approximately 5:15am, it's a 24/7 location. Sat at the drive thru for 3 mi uses with no answers and no cars infront of me.

So I went inside to see a girl there making things and one guy in line in front of me. I wait a few more minutes till he walks away and shrugs saying he guesses they must not be open. So I walk up to the counter and try to get the girls attention, who is going out of her way to keep her back turned to the storefront. I ask loudly "excuse me are you guys open?" And recieve no answer. There's no way on earth she couldn't hear me unless she's 100% deaf which would make that job impossible for her.

So she's just rude as all heck and ignores customers. I will never come back nor will I be inclined to go to any other dunkin again. I try to avoid dunkin any way so this will be an easy change. It's been almost a year since I've been to one anyway so it just confirms...

Not everyone that works there is rude but there is one girl there her name starts with a S long brown hair, that works in the morning, I didn’t get to see her name fully but she is the rudest person ever I have ever dealt with from dunkin. I went there a couple of weeks ago and said my latte looked light in color that was it just a few words and she immediately jumped down my throat and said you can have a refund we are not remaking it, do you see the amount of cars behind you, talked to me like I was a child. Those lattes cost 💲 5.00 dollars a customer has the right to complain and if a few cars in your drive thru and some one saying a latte looks light in color sets you off maybe you need another job. She literally went crazy on me. I deal with peoples lives for a career and I’ve been in much more stressful situations than over a coffee. I would never talk to someone like...