There was only one person available to take orders. The phone kept interrupting my order being taken. I thought I was getting a decent deal with a belly buster cheesesteak, but buyer beware. The sandwich is big, but not very full. I asked for mushrooms, but they forgot them. I asked for ketchup to be cooked with the meat and on the roll. I got barely any ketchup at all, and definitely not cooked in with the meat. I got my sandwich to go, and I live too far away to make the trip back to return it. I tried it anyway. The meat tasted funny and was extremely salty. When I called to complain, they told me to talk to the manager. She got on the phone and told me that if I have a problem, I must come back in or she can't do anything. I told her I was just calling since their menu asks you to call with any comments, good or bad. She just reiterated that she would not do anything for me. A sincere apology would have prevented this review. I should have known not to order from here when the employees sent out for their own food and coffee. (I was there when the employee brought it in for everybody.) Avoid this place. Jimmy's in Jennersville makes a much better sandwich, more meat, better ingredients, and a...
Read moreTerrible. Ordered and was told when order is ready we will call your number. Took a seat and noticed people arriving dine in received food, ate and left. Proceeded to counter and waited 10 minutes before seeing an employee. The entire time our food had been sitting on the counter which we can assume would have stayed there considering there was no effort to call our number. RequesTed to open food as I paid 30.00 for 3 cheeses teas w/fries. There were no fries in an order. The cook was out the door but managed to come back in and find fries. Not a pleasant cook by the way. I could understand maybe if they were busy however I don't consider busy 2 customers which leaves this an even more unacceptable situation. Arrived home only to see the subs were placed upside down so all the juices were in the fries now. I wanted to still review the food after dealing with the inadequate service. 3 cheesesteaks...1 no toasted roll as requested...2 others no fried onions as requested. There is no way this place is rated high and our visit was just an exception. Bad food and Bad service. Dissapointed to make the drive and try them, definitely...
Read moreIf I could leave this review WITHOUT any stars I would! This is the second time My husband drove from Kennett Square to Oxford to get sandwiches from here. Once again they messed up the order and on top of that the sandwiches were AWFUL! Even the girls didn't eat the "cheese" steaks! As for my sub it was SUPPOSED TO to be a Regular/American sub,Xtra oil, very few onions, tomatoes, lettuce, oregano,salt,and pepper. They put XTRA onions,HOT peppers, and pickles! None of which I asked for! Oh and the meats we're the same identical if an Italian sub! YES it was marked REG on the outside! My husband ordered an Italian sub with hot peppers,Xtra oil, tomatoes, lettuce,onions,salt,pepper,and oregano. They put XTRA MAYONNAISE,black olives, pickles, and SWEET peppers! Again NONE of which he ordered! Yes it was marked ITAL on outside! We make a habit of NEVER complaining at any food establishment. You just can't trust what staff will be done to the "replacement food"! We just NEVER give the establishment any business of any sort again! I won't leave a picture of all the sandwiches in the trash as it would...
Read more