Subway — Restaurant in Eaton Township

It’s unfortunate that the service is so terribly slow because I truly think this location would be a gold mine with not many quick food options in the Grafton area…

I ordered online for in store pick up because I was hoping to receive my order in a timely manner.

After my order said it was ready on the app, I proceed to wait in store for another 40+ minutes for my order to be made… It’s sandwiches?!?! We are now working on my sandwich order for over an hour?!?!

While I am waiting, the employee stops working on my order which is already past the pick up time and waits on customers that are just walking in.. with no sense of urgency.

This is not the first time I’ve had the SAME experience with the same employee at this exact location. When confronted about my order I was snapped at with “yeah I’m working on it” A simple apology would have changed my mood. Maybe it’s not her fault, maybe they should have more staff for smoother operations.

The fact I have to turn to google to share my frustrations is ridiculous.

Do better Subway Midview Plaza - Royalton Rd,...

I come to this subway all the time there’s a young guy that works mornings I can’t remember his name but he is really nice, he smiles, he interacts with me just a all around good guy. Now the last 4 maybe 5 times I been coming there it’s a man probably around late 40’s or 50’s he also work mornings, he is not friendly at all, he doesn’t ask me how can he help me or what can I get you he just stare, then I I say thank you he doesn’t respond, he never ask me do I want my receipt he just trash it. To be honest he don’t say nothing to me at all but I saw him greet other people before. I’m starting to think at this point he doesn’t to much care for African American people. I like the other guy I will get his name next time I see him. But overall nice and...

Long lines. I ordered online 4 subs, got there at my pickup time 1 and there was alot of people in line, I waited so she could finish there orders. Women worker there, older started complaining to the customers about the pickup and my order . I felt offended and said ok sorry I was waiting for u to serve them first. Left then got home with all subs made wrong. Went back up she never told me they were out of the toppings I asked. I tried to call 4 times since i live farther away and no one anwsered And they wont let you leave a VM. Wouldn't go here again I'll drive the...