Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Eden Prairie

I go to this location almost weekly. The staff is always top notch. I will continue to go there because of the history. Today I was shocked at the way my order process went. I called and ordered a pizza. I was asked what size. I said $10 Tuesday size. His reply was so you want large, I said yes. He asked what crust do you want I said delight, he said so you want thin. No big deal so far, just attitude. I asked for a gourmet Vegetarian, add chicken. I have done this order at least 30 times ( numb ) and its Tuesday! He said if you add an item, you must take an item off! What? Told him thats not the way its been handled the last 5 years. He said thats policy sir. I said, not the last 100 times Ive ordered it. He said sorry. I said Im taking my business elsewhere. Called Savage, guess what? No attitude and no problem adding chicken. Will I come back to Eden Prairie? Yup as long as the guy handling the phone is cordial. I give it 4 stars, cause I have always been treated 5 stars, until today. See ya next Tues with my...

Ordered online. They apparently no longer have one of the items since it was seasonal, yet the website let me add it to my order and charged me for it. This store wasn’t able to refund my money, however since they have nothing to do with the online transactions. I have to go through the extra work of reaching out to the websites and requesting a refund. In the 5 minutes it took for them to figure why my order wasn’t complete, three other prop came in. One guy was able to grab his pizzas and go and the other two had missing items from their order. It’s another case of apparently someone grabbing the items or taking more than they ordered. Best to avoid Papa Murphy’s if you want a smooth digital transaction or good customer service to make things right when...

A. They never received our order. We were charged for it though. All the kids working there were laughing and giggling.(They were having a regular party) B. We ordered a delite thin crust. When we got home with the pizza it was a regular thick crust pizza!!!!We ordered the mediterranean chicken!!!!! It is a delight thin crust! TOO much goofing around there at that Papa Murphy’s. NEVER AGAIN. Does this look like a thin crust pizza to you? Look at the picture! We did not notice it until we took it out of the oven. SAD. YUCK. Went right...