Gambino's Pizza — Restaurant in El Dorado

Just left from a very disappointing lunch at El Dorado location, my husband ordered buffalo chicken pizza and the guy I guess didn't understand him and they brought him wings instead, my husband didn't say anything and started eating them just to found out they were still FROZEN!!! he ate about 3 or 4 wings and went to the front and told the guy about it and the guy asked him if he wanted them to be reheated, they were frozen! how is reheating them going to fix it??? my husband said no and the guy took them and didn't even apologize or said anything, when we left I told him I wanted to let him know we were going to give them a bad review because the way my husband was treated and the guy just said ok, I told him: " you didn't even apologize, they were frozen, not even cooked and you couldn't care less " to what again he just said ok. HORRIBLE customer service!!! the guy has short/bold hair. with a beard, medium build and was wearing a red shirt. Horrible, horrible way to treat your...

If I could give it a zero I would! Called an order in for carry out... Was told 30 mins. I arrived after closer to 40 mins and was told that it would be about another 15 mins as the pizza was just going in the oven. Not happy but understanding that they were busy I went out to my car to wait. Go back in 15 minutes later and was told again "you've got about 10 more mins, it's going in the oven now"... At this point I was very unhappy. Now understand that I have worked for restaurants, have been in management and have about 15 years of customer service experience. So I absolutely understand having a busy night. I even understand being short staffed. However what I don't understand is if it was going to be over an hour for me to get my food why I was not just told that. Leaving me the option to cancel my order from the very beginning. The lack of customer service at this place was horrible other than the assistant manager. Who did offer us 3 bottles of soda. I will not be ordering...

After waiting 52 minutes after our order was placed I finally called to see why our delivery still hadn't arrived, most every answer I received to my question involved blaming us and talking to me in a way that I felt was very disrespectful! We never do delivery just today and other than the staff always coming across unprofessional and uninterested in dealing with taking orders, answering questions, etc our food is always good except today they honestly need to clean house and bring in a crew who can atleast attempt to act like they are where they want to be, the vibe now they put off seems like they would rather be anywhere else! PLEASE GAMBINOS GET YOUR PLACE BACK TO A PLACE WE USED TO BE EXCITED TO EAT! ALSO the assistant managers I spoke to could use more training. How do they think it's OK to blame us for the mistakes they made and not...