Mario's Pizza — Restaurant in El Mirage

BUYER BEWARE! WHEN (NOT IF) THEY MESS UP YOUR ORDER YOU WILL NOT BE COMPENSATED NOR WILL THEY CARE OR MAKE IT RIGHT!

This used to be our go-to "good pizza" place. We moved to El Mirage back in 2014 and have been going to this business since then, nearly 10 years now! This past weekend, we did a $90 order, our usual with a family of 5. This place has always been very friendly with top-notch customer service, except this past visit.

The online order for a pick-up time of 2:30 pm was placed, the husband went to pick up the order. 2:30 came and went, others received their orders but not ours. Any attempt to ask someone for an update and no employee could be found, they were all in the back avoiding customers. Around 2:45 some "kid" came from the back to bring him our order, without 1 of the 2 pizzas we ordered & had already paid for! So then my husband had to catch the employee who tried to run quickly to the back & wait another 10 minutes while they made the 1 they forgot! Only to come home & realize they never gave us our chicken Cesar salad we also ordered & paid for.

I emailed the business directly to let them know about this disservice and lack of customer service, notating that we have been a customer for over 9 years now. Some Emil responded with a simple "sounds like you made your mind up not to return, let me know if I can do anything else..." This came with no offer of any refund, or a redo of making our order, etc. So I asked for a refund, didn't specify an amount, as I had already told him the situation & that we never got the salad we paid for. I then get a refund for the 18% tip that I made in advance online, nothing for the salad, not even an email response from Emil.

Previously, I would highly recommend them, but after the lack of care from the business, shotty customer service, & order inconsistencies with zero management for any mishap, we will NOT be returning to this establishment. I will not give my hard-earned money to a business that handles a complaint with such mismanagement. There are SEVERAL other family-run pizza shops that are probably much more worth your hard-earned money!

Everyone is going through hard times, and if smiling & speaking to a paying customer is too much to accomplish, then they shouldn't be doing business in the...

We love love love the food at Marios! We try not to eat in the restaurant if we can help it though. The pizza is always perfect and the wings are always crispy with the perfect amount of sauce! They give you a good variety of drinks to choose from.

However, we try not to eat in for a few reasons. One, its very dark and dingy. Its usually clean but could be better.

What really turned us off from our last eat in experience had to do with their child. I get hes special needs but, there's a time and a place to bring him and one of those times is NOT when he's sick. He was coughing all over everything and sneezing on everything and then touching other tables and shakers after coughing and sneezing in his hands. To make matters worse, he went back to the area the food is made and continued to cough and sneeze back there. I work with special needs humans, I know what is and isn't acceptable behavior and this was not it. The food and health department could have been called and it would have been a very bad situation. We love Mario's and would never want anything to cause them harm. Be sure no one else has that...

The pizza, wowzers! Just how it’s supposed to be made. I went into the restaurant to order takeout and sit down with glass of wine while I waited. I’m glad I did. It’s comfortable just the way I like it. The staff is warm, friendly and most of all accommodating. I arrived And was greeted right away then was given the menu when I asked for take out. I sat down and found myself relaxed while being severed my glass of wine. The server was very sweet and answered all my questions as I decided what to order. I always am complicated so it was refreshing to me that the cook had me explain my unusual request. I ordered a large half white margarita/ricotta and pepperoni pizza. I also ordered a lasagna with house salad and breadsticks. Extra ranch on side of course. I had been craving high quality pizza all weekend and it more than hit the spot. Even when the extra ranch I ordered was forgotten, I did not mind one bit going back for it. Thanks again for the amazing meal. I will not only recommend but you’ll see me back...