Dunkin' — Restaurant in Eliot

NEVER IN MY LIFE have I EVER experienced this! I'm embarrassed that I even have to write this! When I walked into the Eliot, Maine Dunkin the manager was shoving a bagel in her mouth and even set it down on the counter where customers food sits! My order Frozen coffee....no frozen coffee Frozen hot chocolate instead no whip cream Med hot 6 cream NO SUGAR Med Strawberry Dragon fruit refresher....They were out of that too! Instead I got the kiwi one I went in there for Kcups ....shelves were empty of those....not one flavor! While I'm ordering the manager (she is dressed different than all the rest) is dropping the F bomb every other word! 😳 A few seconds later the manager pulls her phone out and shows other employees something and continues her f bombs while laughing! Paid $28 (I also ordered food they got all that right) I get my order and can't wait to get out of there My hot coffee has sugar so I had to say something cuz I cannot have sugar in my coffee. The Frozen hot chocolate had whipped cream....I just took it and didn't have them fix it. I was about to leave and I noticed I didn't have the kiwi drink....I just wanted to go.....I asked for the drink and the manager said "you weren't charged for it so you need to pay first" How would she know....she didnt take my order...thank God I was the only customer my receipt was just sitting in the printer .....I already paid as I suspected and they made the drink and I got OUT OF THERE! Horrible place .....don't even bother stopping .....I think I know why that place was EMPTY!!!! Also the women's bathroom was completely out of order 😒 What is going on...

I’ve never like to write negative reviews but moving from MA to ME there aren’t tons of DD’s on each corner so unfortunately I only have one location in my town I can visit. The problem with this location is definitely a GM issue. They never have the donuts and bagels of your choice. So it seems to me the GM doesn’t understand how to order. This morning I ordered a large and medium coffee and as you can see in the photo received two mediums? Seems just like a lazy mistake and I drove off and didn’t complain to them but come on. These issues seem fixable yet continue to happen every single week. Plain bagels seem popular guys so maybe order extra? Again I know the employees work hard and I hate complaining to them because like I said most the time it’s just issues with items being out of stock but today I didn’t get a large that I payed for and they were out of every bagel except sesame. Also the girl working the window only gave me one of my coffees; I had to ask for my other twice.

This was served 9/24. Do not go here drive to another location. We won’t ever give this place another chance. Literally served inedible food burned so bad who could put this in a bag for a...

I ordered 3 drinks. I will not get into detail but one of them was a large hot chocolate. I got a large hot black coffee, this has happened twice this week and I’m disappointed

—— Update this is from 1 week later and I went again. I paid 4.85$ for a medium vanilla bean Coolata and after I paid I gave them the change into their tip jar, I waited about a minute then they told me they don’t have the items to make a coolata and asked if I wanted anything else, I asked for a hot chocolate and they gave me a medium with whipped cream which I did not ask for, and I think most people know that they add less hot chocolate so the whipped cream could fit.. the hot chocolate was 3$. I might be overreacting because it’s only 2 dollars but they didn’t even consider a refund horrible customer service. The drink...