Fox's Pizza Den — Restaurant in Emporium

Fox’s Pizza in Emporium has decent food, but the customer service is seriously lacking. I’ve had multiple bad experiences here, all due to rude and inattentive employees.

One visit stood out when my boyfriend and I ordered a cookie pizza and a medium pizza. We didn’t receive plates at first, and I overheard employees making sarcastic comments about how "it might’ve been a good idea" to give us plates then dismissing it. Eventually, we got plates with our normal pizza, but the attitude was unnecessary. Meanwhile, an employee (I believe her name was Grace) spent most of the time leaning on the counter, scrolling on her phone.

On another occasion, I placed an online order and went in to pick it up. I politely said, "Hi, I'm here to pick up an online order for (name)," and the employee rudely responded, "What’s the name??" even though I had just said it. He then grabbed my order without another word. I also had a drink with my order, which I didn’t receive though that might’ve been on me for not knowing if I was supposed to grab it myself.

If the service was even halfway decent, this place would be fine. But with the consistently rude employees, it’s just not worth it. If you must eat here, I’d recommend takeout so you don’t have to deal with the poor...

Horrendous service. I've had so many problems with this place. Recently I ordered a pizza, prepaid. An hour passed. Never got to me. Thought maybe there was an issue so I called. They told me they delivered it to the wrong address. How they knew this is beyond me but they never told me so had I never called I would have payed for something I never got.

Thing is I don't think they ever made it or if they did perhaps they ate it themselves. I sat on my porch waiting and not once did I see a single delivery car come down my street.

Some of their staff and drivers are also horribly rude. There's one driver who always gives me a subtle attitude. The one girl who works behind the counter is incredibly rude. She just shrugged and held up a receipt when I told them my order was wrong.

Oh and half the time when I get my pizza its cold. I live three minutes away from the restaurant.

Place is also always dirty yet their cleaning guy always finds a way to stand in the way of the door with his headphones in pretending he doesn't notice I'm trying to come through.

Not going to this place again. This and the other place down the street treat their customers like garbage because they basically have a small town monopoly on pizza here. Gonna start making mine...

I give these guys an absolute 0 and will never order from them again. I have also spread the word on how I was treated. I spent over $50 for food that was late. They messed up on the payments and tried to over charge me. No manager was on duty or ever is. Nobody called me back. I was told $10 would be put back on my card because they messed up and its not there. The owners don't bother to call you back. The girl tells me she's kinda a manager then calls me ignorant. Tells me she wants to know what she can do but doesn't want to listen. The whole household got sick from there literally puking all over. The mild wings I ordered were not done mild. They were so hott the kids couldn't eat them. Then she tells me she's so busy and cant help me. And she hangs up on me. So I will speak with the owners if I have to call every day. If they won't talk I'll stop in and tell them how I was ripped off. There are so many people I've already told that will not order there again. The driver was ignorant and rude. What kind of business are...