Huddle House — Restaurant in Enterprise

We been going to the Enterprise Alabama Huddle house for a couple years, my husband, myself, many times we go to meet up with another couple, between us and the other couple at least 2 times a week, EVERY WEEK. Not including others we met up with an ate there with. Started great, good location, off busy part of bypass, waitstaff were good, seemed like the had been trained well, food was good and we recommended this spot to several, we have a huddlehouse club card, gotten free meals. So the problem is, over the last 6 months or more, they have gotten so horribly bad, poor table service, orders wrong, food cooked wrong, made several complaints, still seems like even tho they just did remodel interior the focus should have been on service and food preparation....last nite we tried another last ditch effort to see if there had been any improvement, but nope just another BAD IDEA. The waitress comes over to take our drink order an was more worried about what's going on outside, it was about 800pm, there was a police car stopped with a vehicle on bypass, blue lites flashing...... She came back, my drink order was wrong, I asked for thier peach tea, asked for it to be made with sweet tea an extra peach syrup, lots of ice an an extra glass of ice. It was not the way I ordered it, she says they usually make it with unsweetened tea and I said but I ordered it with sweet tea extra syrup an extra ice. Now there were several tables of people there and everyone had already ordered an were eating, they had about 8 -10 workers behind counter, waitstaff, cooks an idk who else..... I ordered the Salisbury steak extra gray mushrooms onions, baked loaded potatoes with extra sourcream an dinner salad. Bob orders the strawberry topped waffle bacon and an extra order of sausage. We waited for over 25 minutes, his coffee was empty, I had not gotten the salad I ordered with my meal. When the food came out, Bob got his bacon and sausage, and we waited for an additional 10 minutes before she came back with his waffle an it was plain, so he sends back his cold meat an waffle to be fixed bc it should have been made with strawberry topping an whipped cream, when she comes back with the food, his an mine, there's no salad, and she didn't bring it...gravy had no flavor it was like they used dehydrated onions that were reconstituted meat was tasteless chewy grisly, potato ok, just not loaded as I ordered and we waited.another 5 minutes and she comes back, to finally fill his coffee, so he tells her that I never got my salad and she goes gets it an then asks me what dressing I wanted, I'm seriously not happy, he tells her then, she's eaten her dinner she don't want the salad now, she takes it off table, yet still charged us every dime. THIS IS THE LAST TIME WE ARE GOING TO THIS HUDDLE HOUSE WE WILL TAKE OUR WEEKLY BUSINESS ELSEWHERE AND SO WILL THE OTHERS THAT WE MEET...

Ok, so full disclosure here, the reviews I'm going to give are from ordering delivered thru door dash, and not an in store experience, altho the food itself should be the same either way. In fact, I would argue that with a to go order, like ones I'm basing this review on, should actually have more attention paid to them, as whatever the status of food is, you're stuck with. In store, not so much. At any rate, I'm not basing this on my last actual order itself, but rather the gradual decline over the last multiple orders that seems consistent. It doesn't fluctuate, this time good, next time bad, and so on. It seems something has changed because it didn't used to be like this. Mainly the last 3 times, over the course of a couple months maybe, versus at least the last 3 orders but all just in this year. (2023) It's the smokehouse platter every time, eggs (sunny side up), bacon, sausage (patty), grits, hash browns, plus biscuits and gravy. At least that's what it's supposed to be. Last 3 times, one thing or another was either missing or just not what it was supposed to be. It's been WAY over cooked, except the second to last which was way under cooked. I suppose that one was better, just because I could microwave it to finish. Except for the hash browns, for some reason even the air fryer wouldn't fix them. Not sure why. It wouldn't be so bad if it was just a random bad order here and there, which doesn't happen often from most places, it has to be pretty messed up for me to notice, or so I've been told, but the decline seems consistent. Consistent enough for me to feel it necessary to type all that ☝️. But maybe you'll have a better series of orders than I did. As I said, this is just based off breakfast, to go orders but, with the amount of food I order for delivery, I think it's going to be a while before I just hope order number 4 will be any different. I think my next order will go to Waffle House this time. Just because I don't think it could be any worse. But then again, what do I know, right? These are all just opinions anyway and you know what they say about opinions. Have a...

Oh, Huddle House, bless your heart. You try so hard, don't you? You've got the yellow sign, the booths, the promise of questionable late-night decisions fueled by syrup. But let's be real, walking into your establishment and expecting a Waffle House experience is like ordering a Coke and getting... RC Cola. It's cola-adjacent, sure, but the soul is just missing. Where's the beautiful cacophony of clanking silverware and the rhythmic chanting of orders that sounds like a secret language only understood by short-order cooks? Where's the server who calls everyone "honey" and can somehow remember your ridiculously specific waffle toppings even though they're juggling five other tables? At Huddle House, it's... quieter. Almost too quiet. It's like the energy knows it's in the shadow of the true greasy spoon champion. The waffles are... fine. They're edible. They're rectangular. But they lack the certain je ne sais quoi that makes a Waffle House waffle a transcendental experience. It's like comparing a polite handshake to a warm, slightly too-long hug from your favorite aunt. And the hash browns? Oh, the hash browns. They're there. They exist. But they haven't achieved that perfect state of crispy-on-the-outside, fluffy-on-the-inside, slightly-burnt-in-a-good-way that Waffle House has somehow perfected into an art form. They're just... brown and potato-y. So, Huddle House, you're not bad. You're just... not Waffle House. And in the realm of 24-hour breakfast havens, that's a pretty big "not." It's like showing up to a rock concert and getting a polite acoustic set. You appreciate the effort, but your soul yearns for the electric guitar solo of a perfectly executed scattered, smothered,...