Chase Gardens Cafe & Bistro — Restaurant in Eugene

I wanted to like this place, it smelled nice and the menu was clear and simple. The two gals at the front were nice, too. I ordered a quiche muffin ($6 but actually $7 if you wanted it warmed up in the microwave?) and a coconut milk mocha. The drink was so bitter and burned that I could not drink it. I took a few sips to taste but it was not drinkable. I went to the counter to ask them if they could please try remaking it because it was far too bitter, and they denied that their coffee could taste burned or bitter. I had to leave for a medical appointment so I told them I'd be back if they'd be willing to make me a new one, and they agreed saying they'd remember and didn't need to write it down. When I came back, there was a line so I didn't want to interrupt, and I sat down to work while I waited. Once the shop cleared out, I could tell that they were uncomfortable but they didn't say anything or even acknowledge me the entire time I sat there. One of the gals took the dirty bin, including my full drink that was sitting in there, and didn't say anything. I decided to leave because I didn't like this customer treatment. Apparently, my medical assistant has tried coffee from there and also found it to not taste right. Things can go wrong and that's ok, but I would have appreciated an offer of making it again without the defensiveness and then being ignored. I won't be back unless I'm...

The food is not bad in a pinch, and the staff is always friendly. But I am concerned that I never see kitchen staff wearing gloves, and as I have watched sandwiches being prepared, I notice what could be considered cross-contamination. Examples: a staff member handling food with bare hands, then touching handles of grills, then going back to touching food; resting hands on the counter that has been wiped with a dirty-looking rag, then going to prep food with bare hands without washing. Things like that. I really love the convenience of this place, the menu variety, and nice staff, but I have a hard time watching some of the practices going on behind the counter. I have also noticed things such as half-used avocado sitting out on the back counter, where it isn't in any sort of container or its own section in the prep area, and it being picked up to be used in a sandwich. It made me wonder how long it had been sitting out in the open where workers are frequently walking by. I really hate to criticize this bistro, but I do hope management will take some things into...

Cashier ignored an item on the order and got snippy with me because of it. His reasoning for not adding the item was because "I was looking at my phone". I was reading what my fiance wanted, sorry I wasn't like staring you in the eyes?? Not a fan of that guys nasty attitude. It would be different if he just didn't hear me, I get it. It happens sometimes. But he told me he heard order the item, but didn't add it because I was looking at my phone. Who does that?? That's insanely petty!! He even told me they didn't have that item available at the moment either. You could have told me that when I asked for it!! Don't pin the blame on me dude, I'm literally just trying to order food. I will not return here & I don't recommend going here at all. I don't usually get upset at things like this, but this really soured my mood for the day. Also just realized they never gave me the cookie I paid for either, so...