Rústica — Restaurant in Fajardo

I would start by saying that service means everything to a business… i want to clarify that pizzas in here are just amazing but the lack of good service brings the whole experience down. I always order my pizzas to go since my experiences inside the actual pizzeria had been all terrible. Once they got a table for 6 available and the waitress refused to sit my party of 3 because the owner didn’t want to risk the table just in case a bigger group than mine show up to eat. They been putting gringo waitresses that don’t understand what the locals order so they make mistakes like adding pizzas that nobody order or charging for extra ingredients because the waitress don’t speak Spanish. A good attitude could even help with the bad service situation… but is bad service with bad attitude combo. I even read some reviews just to confirm that this isn’t even the first time… other customers have been in...

Loved Rustica! My husband and I went to Rustica after meeting Marc, the owner, at a local restaurant in Fajardo. Marc was right behind the counter baking pizza and preparing food when we arrived. We started off our meal with Bruschetta, Caprese salad and naked wings, which were excellent. Not being a lover of tomato based pizza (how does that happen?), we ordered the Bianca Verde with mozerella, ricotta, spinach and pesto. It was delicious! To top everything off, we had a scoop of homemade strawberry ice cream and another scoop of pecan, served with fried donut holes, called Zeppolies. We took leftovers home, but not the ice cream. I wish I could remember the drink I had, but to give you a hint it had fresh strawberries and fresh mint. We will...

The owner (which I only discovered after I mentioned what I saw) was using glass drink glasses to scoop for ice. He also did this for refills with dirty glasses. I got glared at and double charged for something after mentioning that, which I don't think was an accident.

Don't be angry at a customer for pointing out obvious hygienic and safety concerns that any business should be aware of. Use an ice scoop, or risk getting your customers sick from contaminated ice or injured on broken glass. It's not rocket science.

To respond to the reply, I promise I'm talking about the right place. I have a home in Fajardo. I sat just to the left of the entrance with a clear...