Dairy Queen Grill & Chill — Restaurant in Fallowfield Township

I would give them 0 stars if I could.

Large amount of people waiting, a couple comes in and must know the people working, orders and gets their food immediately, the woman was walking into the back (must work here but not on the clock now) and distracting the employees by talking to them and sticking her head over the wall into the kitchen. They had run out of ice cream and had to make more and immediately finished making the off the clock worker's order while many customers are in front of her. Tables and floor were filthy. The employees were a mess running around like they didn't know what they were doing. Customers walked in and were not waited on for over 5 mins and walked out. I am currently here visiting family and live in a MUCH busier area and have never waited this long at my dairy queen. The woman must have been a supervisor as she was discussing scheduling with the employees so it is clear what kind of behavior management approves of at this establishment.

FINALLY, after waiting 30mins for our ice cream we had to literally flag down the employees who were walking around the store with our ice cream in their hands. ALL of our ice cream was practically soup, completely melted like it had been made as soon as we ordered and just sat on the counter until they decided to hand it over. We told the employee when we were handed it that it was completely melted and she didn't even acknowledge we had said something. We got parfaits to go and on the 3min ride home they tipped over in the bag and spilled everywhere because they were so melted. Management definitely needs to better train the employees because this was an...

This iconic location has only changed hands once in over 50 years. Jim Roberts / Dairy Queen will long be represented by the teacher whom owned it. Long a community supporter, sold to retire has gone through many changes over the years.

There are some obvious complaints such as inconsistency and value based on size but the new food menu have great price points consistent with value. The chicken strips have shrunk to the size of chicken nuggets, where some restaurants go by weight, I have received 2"×2" pieces no where near the pre 2019-2020 sizing. Meaning your getting less for the same price today.

Now on the other hand buying a $6.00 16oz blizzard is no where near worth the cost compared to $3.79 for a gallon of ice cream at the...

Pretty quick usually, even during peak times, food is always good, but can't fathom why they want to give me a beverage in a bag. Never at any point in my life have I grabbed a cup, went to get in my car and stopped and thought, oh hey I better put this cup in a bag. That's what cup holders are for. Now I have to dig a cup out of a bag to get it into the cup holder and also have extra garbage to throw away. Vote this review helpful if you agree they need to stop putting cups in bags, this...