I called the shop to place a take out order after looking at the online menu. I was extremely difficult to do so. I would not recommend calling in the order but should you choose to try Dana's Kitchen just go directly to the shop. The person on the phone was unprofessional and seemed to be confused about the order. I was trying to order just 3 sandwiches with no specific requests. She passed the phone off to another person that took my order. However, after having looked at the online menu was told some of the sandwiches we desired were no longer available. I was told the online menu was out of date. Frustrating experience when trying to place a quick order. When we received our sandwich I was extremely disappointed with the falafel sandwich. The Falafel did not taste fresh and was difficult to eat. They were hard and had no taste. The store bought hummus and tabouli and tasteless falafel made this a sandwich you could better make at home. The Rubens that we ordered were over dressed and soggy making it unpleasant to eat. Nothing tasted home made or very fresh. For the prices charged treat yourself to a nice sitdown lunch from one of the many wonderful restaurants down town. This was a huge disappointment.