McDonald's — Restaurant in Farmington

Restaurant was filthy.Staff ignored people at the cashiers area, even when they were going out of their way to try to get their attention. The most interesting thing that I find to be very, very alarming and concerning, is that we didn't get our fries or large fry. But what was so odd about it, Is that when I was eating with my family another gentleman came back in from outside and came in said he didn't get his 2 large fries. So I don't understand why they're not giving people their large fries, but they're definitely not doing it. I watched as we were eating with my family. I watched another man come in, he didn't want to use the kiosk. The man stood by the front registers for what seemed to be multiple minutes until he just decided to leave. I'm assuming he went to use the drive through because that's the only way you can get service other than through the kiosks, even though there's humans there that can take your order but refuse to do so. Now, the really sick and sad part is that the employees refused to help someone at the cash register, but you know the restaurants absolutely filthy. From the areas where you get your drinks to where you sit down. I literally had to take a towel and wipe down the filthy disgusting table and bench, and it's too bad too because it's a really nice looking setup. It's new furniture, but it's all filthy and covered in filth.

Now, you don't have to take my word for it, you certainly don't. But I'll just post the pictures here, and you can see for yourself. This is one of the dirtiest restaurants. I've ever seen and the surface is horrible. But what I would recommend is getting the health inspectors in there right away to figure out how we can get this place cleaned up. It's gross, you know, it doesn't make sense. EMPTY RESTAURANT and a FILTHY RESTAURANT shouldn't be compatible. If you've got an empty restaurant, you can be cleaning it. And it's like I'd give them the benefit of the doubt If it was one of those things where maybe they just got done with a big rush, and now they're recovering and trying to cleanup, no, there was no rush. They weren't trying to clean anything up. It's disgusting in there, so please never go here. If you do I pray, you wash your hands.

10-15-25 Mcdonald's is requesting me to call and leave more detailed information about this restaurant. I'm sorry, mcdonald's.I don't have one to two hours to wait on your automated phone bank.Trying patiently. to leave a message about the horrible conditions in your restaurant. Mcdonald's I just won't go there and I'll tell other people not to go there.It's as simple as that.

If you really care and you really want to make some sincere changes in this restaurant. Use the chain of command have your general manager leave his number or email and I will let them know what's wrong with the restaurant. Be sincere about it if you really want to make some changes there.The general manager is the one that can do it so or the Regional manager don't give me some automated line where I have to wait 42 hours. I don't care. I don't even have the time, I don't have that time to waste on this horrible restaurant. I don't even feel like using the kiosks. Okay, if you don't have humans to answer my calls and listen to what i'm saying, and write it down, then forget that I'm not going to...

If i could give a rating of zero i would. This is the last time we are eating here. We live 5 min away and have been here off and on the last couple years since they opened up shop here in farmington and the food is always horrible. Last night was the last straw. Nobody was in the drive through line it was about 945pm (close at 11p). Ordered 3 meals and they said they didn't have powerade. When in fact I know they do, so got Mello yellows instead. Total came to $21. They said they needed to throw down the chicken sandwich, so if we wanted something different or if we don't mind waiting 5 min. Said we didn't mind waiting. (Don't mind waiting at any point for good food and I don't expect the food to be done right away) So we got our drinks and pulled up to the waiting line. Waited for our food about 5 min and left for home. Got home (not even 5 min away) and started eating to find on both sandwiches buns hard as rocks cold burgers and the chicken that we were waiting for was burnt and dark. And my to top it off halfway through my burger I pull out with my mouth a finger sized plastic peice of some sort of wrapper!! I stopped eating after that. We didn't finish our meals..again. Also both of our drinks were crap, just carbination. Waste of time,gas and money. We called the store back to tell them of the situation. They said sorry and wanted to give us coupons!! Coupons....yeah no we are not going back ever again. This is not the first time the food has been discussing have found hair in my burger a couple months ago too. I know for a fact it wasn't mine. To top it off they have staff with uinforms on cutting the grass and weed whipping in the summer!! I totally want my food being handled by someone that has grass shreads all over them! Presentation, service, food,training and safety ( both staff and management need to know how to operate and handle food properly....all of it needs to change). Paying $10-$12hr for staff who are not knowlagable or trained properly who dont give a crap about their job is ridiculous. I have worked in the food industry for years and find all of this apawling, disrespectful and not to mention health violations. Especially after reading other customers experiences. Give a crap about your job people!! Corporate needs to step in and have an overhaul before we even consider about...

I came in today around 610pm on 09/15/19. I ordered a fair amount of food. I was very specific with my order on what i wanted. I ordered a mcchicken and the cashier at the window said you want a caramel frappe? I said no i want a mcchicken Not sure how the two sound similar. Anyway i ordered a large double quarter pound meal plain no cheeseThey gave me a medium a drink and didn't even fill the a quarter of the fries in the large fries i got it was 1/4 full. They didn't offer a drink carrier and i had 5 drinks. Then instead of informing me at the 2nd window the apple pies would take 10 minutes they had me pull to the side. The crew member who came out to my car did inform me of this and offered something instead. On that he did a good job and good customer service. I get home amd the bag tears because they over filled the bag the icecream dripped and i had no napkins no my bag. So i ignored all that and was just happy to get my food. I get inside and they made my sandwhich wrong. I tried calling but the phone went to the busy tone. So i drive down explain the situation to the cashier who then goes go explain to the manager who is on the fry station. Instead of offering to fix the sandwhich. She said i should.of orderd it plain no cheese and i did order that way but it was not rung up that way. So i asked for a refund which they seemed reluctant to do. So It this point i just want my refund. I ask the manager what the number phone number is too the store she said she didnt know the number. The reason i asked was to see of the phones were working. And informed her the lines gave the busy tone. She gave me my refund and didn't acknowledge anything i said. The manager had poor customer service but the crew memebers did. How disappointing. I will not be stopping at this location this is a T&K franchise location. The lone oak locatiom in eagan does a fantastic job!. Thia location needs to be really.looked and at and retrained. I mean i. Not expexting 5 star treatment just my food made right and for the manager to not be so reluctant to resolve situations like this and too actually take a little.pride in thier work. Instead of the not...