McDonald's — Restaurant in Flint

I take care of a special needs client and we went to visit McDonald’s as we do every Monday and Wednesday because he needs his tea to stay focused. The young lady handed the hot water, boiling hot water of tea to me without putting the lid on it securely. The scalding hot water gave me second-degree burns on the left side of my body. I went inside to speak to the manager, who knew nothing of an incident report nor how to help me. My body began to burn. My client began to have several behavior attacks because he thought the young lady was throwing water at me which got him very upset. I went to the hospital into my doctor and learned that I suffered a sprain thumb, and second-degree burns on the left side of my body. I have a personal lawyer because I am a business owner and a professional. I was advised by my attorney to contact McDonald’s insurance as well as corporate. I spoke to someone in corporate and they assured me the insurance company will be contacting me. They never did, I received a number for the insurance company. I’ve called them three days in a row four times a day and no one answers the phone or call me back and there’s no way to leave a message. Not only does. These burns affect my appearance, but they also affect how I function at work. I’ve not been able to put on work gloves because of the irritation. There’s discoloration on my body and some of the parts that were burned our private and unspeakable so you can imagine how that’s affected my life. The owner of McDonald’s on Clio Road needs to teach training how to conduct yourself in the workplace whenever there’s an emergency or an incident that occurs that’s threatening to customers. This is disappointing and I will be contacting my attorney and moving forward. I was hoping we could handle this without going this route however I’m embarrassed and as shame and disappointed at how the McDonald’s right in the city that I frequent so very often and support so very often has such Lack of care and concern for their customers. This is $1 billion corporation and it makes no sense that I should have suffered from second-degree burns and it’s not an immediate situation for the company to respond to. I honestly feel if this was a McDonald’s in Grandblanc or on the outskirts of Flint. They would’ve handled me a lot...

McCain Donald's isn't the best fast food chain as it once was. The stores aren't clean, they don't get your order right. We had to pull ahead to get our order and we waited for 10 minutes before we got anything. When the guy got to our car there was no salt and pepper in the bag. We also noticed there were no napkins. To top it off he forgot 3 orders of milk shakes. He asked to see our reciept as if we were lying to him. After finding the reciept we had to wait another 10 minutes to get the shakes. The order cost us $30.+ dollars. A price that would have cost us for a decent formal meal and a half from a sit down restaurant. They didn't do anything to compensate us for the 25 minutes or more we had to wait. We ordered at the outside window. However I had to go inside to get more than the 2 packs of ketchup for 2 large orders of fries. The inside of the place was filthy with pieces of napkins all over the floor and minimal amount of condiments. Oh I almost forgot, they didn't give us any straws for our shakes. I had to go to the order counter to ask them to refill the empty straw dispenser. I've been eating at McDonald's since they started and they have gone way down in their services and the quality of the food. Good...

▪︎This morning I ordered breakfast on the app for curb side pick up. When I checked in as soon as I parked a notification popped up saying it generally takes up to 5 minutes for them to bring the order out...ok, sweet. My girlfriend and I were sitting there , talking, joking around, when she points out we've been waiting there for over 15 minutes. She figured they must just be understaffed/busy so she went in to grab it herself and saw our food and Frappe sitting there ready to go and 3+ employees standing there BSing (who seemed annoyed that she was interrupting them) 🤨. Needless to say the food was somewhere between lukewarm and cold, and soggy. I wonder how much longer we would've waited had she not gone in or if someone would've brought it out at all.

▪︎It's extra disappointing because all my girl asked for for her Jan 17 birthday was a Mcgriddle, hashbrown and Frappe, and today I was finally able to make it happen but then...^^^

▪︎Would've given 1 star but the Frappe...