Just got out of this restaurant right now. I am a resident of St. Augustine, and I was hoping to find in this restaurant, the perfect Latin spot for me and my family. As I was approaching the entrance, the first thing I noticed was the lack of employees (servers). The server welcomed us without any enthusiasm, and letting us know that he was alone there; that it was busy and because he was the only one at the moment, that if we did not mind waiting. We totally understood the situation, and waited around 15 to 20 minutes to be seated. Once we were sitting on our table, we told the server our drinks (water and mango juice), and that we were ready to order. We wanted some appetizers because we knew that out plate will take some time. We asked with extra chimichurri sauce because that’s the sauce that I like with any Colombian plate. The server brought our appetizers, with no drinks. My husband reminded him about the drinks, but he ignored us to attend a group of 19 people that came in. Instead of treating them the same way he treated us, (wait 20 mins until you are done with the current customers), he started serving them, and ignoring us. He brought our drinks when he was done accommodating the whole group. Don’t get me wrong, I get that they were short in staff, but common, every time we asked him anything, he ignored us, served everyone else (that came after us), then bring whatever we asked for. It is kinda sad, that this is my first time in this restaurant, and felt that I was treated so poorly. The food was descent, they missed some of the things I asked to the server (since he was paying attention to everyone else, and just to be clear, I speak Spanish perfectly), but regarding their customer service skills, the owner needs to work with the servers and give them a good training on how to treat everyone equally. Not matter where they’re from… it is a Colombian restaurant, that definitely give the best customer service to only Colombian people. If you are not Colombian, they will not treat you with any type of decency. I will take my business somewhere else, and FYI, I left him a good tip to the server, just in case he thought that we were not economically near the rest of the customers. Also, please start working on hiring more staff, it is impossible that in this tourist town, you can’t find anyone that want to work there. Unless they don’t pay enough, and that’s why locals don’t apply to work there. Good luck if you decide to spend your money there, be prepared to get treated like a POS.