Dunkin' — Restaurant in Florida

I would love to complain about the long line, but that's expected from a new place (especially so in the morning for a breakfast place). What I will say is that the architect who designed this shop's layout must have been drunk. The entrance to the restaurant is inside Holmes Hall, but the exit is outside. I first assumed this was an issue with the manager's planning of the the queue, but the pick up area was designed to be near the exit. All that is really just a minor grievance.

Today my rating decision was solidified, though. I waited in line for 20 minutes. During this time I had the opportunity to hear the supervisor yell, "Come on, ladies! Let's push them through!". One, there were male employees at the time so this supervisor needs to learn to respect all her employees. Two, we're not cattle, we're customers. Without us, this restaurant ceases to exist.

When I finally got through the line, I'm told they don't make old fashioned without the glaze. I'm well aware of supply and demand, but unfortunately, this is the first DD which doesn't have the one donut I buy. Three times a week I visit the DD on corkscrew road for two donuts and a coffee. This shop was supposed to simplify my mornings. This is more of a personal complaint than a statement of the overall quality, but this place is just too frustrating and when combined with what I've said in this review, I can't bring myself to give them anything more than two stars.

2/14/17: Looks like they carry old fashioned donuts now, just like every other Dunkin Donuts. I'll take that as a sign that they're listening to...

I have only been to this Dunkin donuts 2 times since they opened and have not been satisfied from either one. I frequent Dunkin Donuts all the time at least 5-6 times per week. However, I tried to go to this one in between my classes today but when I placed my order, the girl at the register put my order in wrong as she did the first time I went in. The first time I had ordered a caramel iced coffee with extra cream and regular amount of sugar, however I received a plain iced coffee with extra cream and sugar. The other girl gladly remade my coffee to my liking. Today however, I ordered my coffee the same as the other day but this time the same cashier as the first time put it in as a mocha swirl instead of caramel swirl. I also ordered a bagel w/ cream cheese not toasted but after waiting almost 20 minutes I asked about my bagel and they said someone else must've taken it and they made me a new one however they toasted it and put the cream cheese on the side, I told them it was untoasted and they got me a new bagel and put a very light amount of cream cheese on the side which I am very disappointed about. I have been unable to go back yet since I had to...

The two stars are only for the order takers because they are super nice and always in a good mood other than that they are super slow they don’t follow simple requests and they don’t give you your receipt my order was literally a medium ice caramel coffee with 3 sugars 3 creams and it’s not even how I want it but I have to up it because they don’t follow directions. I work in fast food so I get that specific requests are annoying but I literally only do it because if I ask for cream and sugar I get no sugar I mean come on. I definitely do not recommend this dunkin I would suggest going to the one near publix that is just down the road. Not to meantion their prices are different and higher so for me to pay that much and still have my coffe ruined...