Dunkin' — Restaurant in Florida

Did anyone see the new Dunkin Super Bowl ad? Oh, you did because it’s EVERYWHERE? Including playing on repeat behind the counter of this Dunkin’ Donuts! I came here yesterday and got two of the new DunKing iced coffees, they were great. I came here today, I waited 20 minutes because there were only 2 staff members and they were attending to the drive thru, no worries, I had time. Finally it was my turn to order. I wanted a small DunKing iced coffee. The manager of the store was helping me, he couldn’t figure it out. Pumpkin? He asked. No the new Ben affleck dunking iced coffee, oh I don’t know what that is, he said. You know, the one that was in the huge Super Bowl commercials? He said he didn’t watch the Super Bowl. The commercial that’s playing right behind your head, and displaying the new coffee drink with the name of it!???? He said he didn’t know. But we could try to order it on the touch screen at the front of the store, so that he could help the girl who just walked in a second earlier and was standing behind us.

what a completely mind boggling experience from the STORE MANAGER!!!!! I just waited 20 minutes while you Helped the drive thru!!! You couldn’t take a breath for a minute to try to figure out this drink that I’m ordering??? A drink that is literally plastered everywhere all over your store and Dunkin social media and the app etc etc etc. I live within walking distance of this store and have waited years while it was built, couldn’t wait to come and support! But you need to hire better people, what I experienced today was absolutely ridiculous and...

I have gone to this location too many times to count, usually there are pretty young employees that have been super friendly attitudes with good service. I’m not sure if there’s new staff but today I was serviced by Raquel per my recipient and had a horrible Expirience. She was very rushhhy after i had to wait patiently for my food, Which is not problem at all but her demeanor when asked things was like I was an inconvenience ?? Like zero customer friendly service .. I had to ask her to slow down a second and she gave me the dirtiest look. I come to this location VERY often I was suprised to have that type of engagement. Hopefully the...

Do not come to this dunkin!!!! the person who attended me seemed to be a manager and i don’t remember his exact name but I know it started with an M or a J he was on his phone and when I got his attention he was extremely rude to me and my daughter. He appeared to be high and like he did not want to be there when preparing our order he began to mumble under his breathe foul language I had high hopes for this new dunking by my house but he ruined my experience I will not be returning to this location and telling others in my community the same hopefully management hires better mangers for their stores cause this is...