Dustin's Bar-B-Q — Restaurant in Florida

Honestly would have given 3.5 if possible but then there was ice cream.... This family style bbq place was pretty good. Dustin’s reminds me of a cleaner more up to date Sonny’s BBQ. There was plenty of well lit parking. The service was great! My server Miles made good suggestions. Miles was very friendly but not awkwardly friendly to the point it seemed fake. He kept my sweet tea full and the food came out in good time. Miles checked on me periodically to make sure everything was good. I had the “Super Combo” which was not so super. Don’t get me wrong the food was good, hot and seemed fresh but it lacked flavor. I prefer smoked meat that doesn’t require bbq sauce but the sauce could be a welcome addition. I had the super combo with chicken, ribs, pulled pork and brisket. All the meat seamed sort of dry and required bbq sauce. I chose Mac n cheese and baked beans for my sides and the meal came with toast. The Mac and cheese was typical restaurant style and definitely not up to bbq joint quality. When I go to a bbq joint I typically expect the Mac n cheese to be like momma made it. The beans were good and so was the toast. In addition I had the soup and salad bar. I had Brunswick stew which was pretty darn good! Typically I don’t like Brunswick stew because of the overly tomato based soup flavor but this was great. All the salad bar stuff was at the right temperature and the potato and other salads were tasty. There was a corn salad that seemed very bitter but I’ve never seen it before and wasn’t sure if that was to be expected. Unfortunately it slipped my mind to ask. The sweet tea was great and not overly sweet. My check ran almost $30 which seemed a bit high but I had plenty of leftovers for lunch for the next day. A real plus was the free soft serve cones they offer. I would probably come here again on a Monday when kids eat free. Over all I had a good experience but I would like more flavor on the meats and a new Mac n...

We decided to go to Dustins in Colonial for dinner tonight seeing that it was advertised kids eat free on Mondays. We love a deal especially with three toddlers. We ordered a pulled sandwich meal and the salad bar with meat option and two kids meals. Upon paying at the front counter my wife reminded the person do kids eat free tonight? The server said yes, be right back with a manger to fix the check. Manager Cherese was very stern and said “no dinner plate was ordered, no free kids meal.” My wife said oh ok, I thought it was any entree but that’s fine. She just walked off no apology no concern at all. Upon thinking about the situation further, I called back to just see what exactly what the policy was. The first person answered the phone, I  explained the situation. She was very apologetic, seemed genuinely sorry for the confusion and said kids meals should have been comped for the confusion. She sounded like management material. However, after being forwarded  to the actual manager, Cherese, she was very short, rude, and dismissed me at the end of conversation. She very sternly said policy is a “ dinner plate” not just any entree  ordered to get the kids meal. Ok, that’s fine whatever, sign out front just says entree. I called to clarify so others would know. So I suggested to change the sign. She did offer kids meal next time, but I feel like the situation should have been addressed in a different manner. Like I said before she dismissed the whole conversation and rudely hung up without even saying anything. That’s not the point, the point is never eat here if you think your kids will eat on mondays for free or your looking for Hot food this is not the place.

On another note, been here 3 times and will be our last, food was...

Saturday 02/29/2020 at 7pm. I had a friend over for dinner who loves barbeque so I thought we'd try Dustin's which is new to me but close to where I live. We ordered Shrimp which I had with okra and a sweet potato. It was very good. My friend ordered the beef and pulled pork combo with baked beans and coleslaw. At 3am she was up with food poisoning and remained ill the rest of the night and throughout Sunday with the typical symptoms of food poisoning. I called The owner around noon on Sunday to let him know so he could at least make sure it didn't happen to someone else. He immediately took the defensive and said she couldn't have food poisoning because it takes 12 hours to have symptom's. I assured him it did not, from my own experience of getting it twice. Symptoms can start as soon as an hour depending on the person and item consumed. He then insisted because no one else had called him she could not have gotten it from his meat and that it was cut from the same slab. Again a poor assumption. I never called anyone the two times I had it. He then told me he would have his sister call me which she never did. Needless to say I won't be returning or recommending it to anyone else. What I expected was a response more like. Oh I'm so sorry what did you have so I can make sure no one else gets sick. And what can we do to remedy the problem so we don't lose you as a customer. Any think close to that would have been better than what I...