KFC — Restaurant in Florida

I can not believe the lack of respect this store has for their customers. Will, a very sweet boy, took my order and I paid. I ordered 3, 2pc meals, 2 with fries, one with mashed potatoes. It was Will's second day. He made a mistake and gave me 2 mash instead of 2 fries. It was not a big deal. I asked him kindly for the second fry and gave him back the potatoes.

Will came back with my fries and informed me to stay at the counter. His manager (GLEN) needed to speak with me. I asked why. He told me there was an upcharge and she needed to charge me. Reminder I already paid. They messed up my order. I never even left the counter and there was no up-charge on the receipt for the first chicken with fries. I'm out with my autistic child. I told Will. First im going sit down get my kid set up to eat. Then I will come back up here and discuss whatever is needed at that point. Such a hassle for a nonexisting upcharge.

When I got up there. I asked Glen what she needed to speak to me about and went on to show her my receipt with no upcharge for the first order the moment people walked in the door. Glen the manager got all aggressive yelling at me, slapping my hand. Tell me she's got me this time. Don't worry you don't gotta pay. Glen you embarrassed me over absolutely nothing. You are a disgrace for a manager. I have no problem paying for anything. The problem is you think you can charge us for your mistakes. I paid my bill lady.

After Glen walked away I asked one of her employees to write her name down because she was so aggressive for no reason. I had my autistic child with me. Glen came over and aggressively said I will write my name down myself, snatched my receipt, walked away, put her name on it and returned along with a slammed down counter you're a manager. Act like it.

I sat at the table with my son. I was taking him out to dinner. While I was on the phone with the KFC corporate ( I don't think she knew ) Kayla thought it would be funny to sit there and taunt us. Kayla stared at me and my son and laughed over and over eyes all wide open. Kayla was the drive thru attendant and she peaked at me and my son through a crack between the wall and a promotion sign. It was disturbing. She thought she was cool and screamed out bye when I left with my special needs child. Then the whole staff laughed at us. Like we were their personal joke for the night. This place is unprofessional and is run by hoodlums. If you are trying to have a nice dinner with your family I do not recommend this location. KFC is my son's favorite restaurant. He was great at the doctors today and he deserved to enjoy himself. Shame on you Glen & Kayla. We will be going to a different location...

It sounds like you're facing significant challenges with your KFC location. Here are some strategies to address these issues:

Location Assessment: Evaluate the location's accessibility, safety, and visibility. If the location is truly detrimental, consider relocating or making improvements to enhance its appeal and safety.

Quality Improvement: Staff Training: Invest in comprehensive training for your staff to improve service quality. Emphasize customer service, cleanliness, and food preparation. Equipment Upgrade: Assess the condition of your equipment and prioritize repairs or replacements to ensure efficient operations and product quality.

Menu and Pricing Strategy: Re-evaluate Pricing: Conduct market research to ensure your pricing is competitive and reflects the value provided. Consider offering promotions or discounts to attract customers. Menu Optimization: Review your menu to ensure it meets customer preferences and aligns with market trends. Eliminate low-performing items and focus on popular, high-margin products.

Customer Feedback and Engagement: Gather Feedback: Encourage customer feedback through surveys or comment cards to understand their concerns and experiences. Engage with Customers: Use social media or in-store promotions to engage with your customers and build a loyal community.

Marketing and Branding: Local Marketing: Implement targeted local marketing strategies to increase awareness and attract new customers. Branding Consistency: Ensure your branding is consistent and reflects the quality and values of KFC.

Financial Management: Cost Control: Review your expenses and identify areas where you can reduce costs without compromising quality. Invest in Essentials: Prioritize investments in areas that directly impact customer satisfaction and operational efficiency.

Strategic Partnerships: Consider partnering with local businesses or community events to increase visibility and customer reach.

By addressing these areas, you can work towards improving the overall experience at your KFC location and regaining customer trust...

I'm a regular customer that goes to this location atlease twice a week UNTIL I went there yesterday Monday March 31st at lunch time thru drive thru! I ordered my regular Nashville Hot mashed potatoe bowl . The lady that took my order stopped me and said "we don't have that here anymore and I said yes yall do that they made it a couple of days ago for me then there was a long pause then she gets back on and says in a rude vibe...Are you getting a drink? Then I spoke up repeating what I wanted because she doesn't mention anything about the mashed potatoe bowl and as I'm telling her what I wanted she over talked me and said if I want a drink or not in her rude vibe voice. She had no personality and rushed me rudely not letting me speak and order my food or letting me know if she even got what I asked for the first time. I work very hard for my money and I refuse to spend my hard earned money at a place where the staff gives off a rude vibe and over talks me rudely when I was trying to order my food. I don't know where they found that lady at because the staff all there are super sweet especially the 2 older ladies that been working...