Subway — Restaurant in Florida

…SO there I was, driving home at 7:30 at night, and I am hungry. I don't know about you, yet I no longer have the patience to wait in line for 'fast' food. The nearby McDonald's was three cars deep in the drive through; however, despite having two lanes of service, I know (from experience) that they move at a snail's pace. No 20-piece McNugget for me.

There is a Subway in the same plaza. I love Subway, but I rarely go because I don't have the patience to wait in line. It looked empty, so I pulled in. I entered the store and I was greeted by Marquez (I later learned his name).

(on a side note- I am only writing this review because of excellent customer service. It is so rare, these days, that I am compelled to publicly comment when I receive it).

Marquez was immediately friendly…and not in the 'I have to fake being friendly because you are a customer' way- the guy is truly a friendly person. I am an accurate judge of a person almost immediately upon meeting them, and Marquez was the real deal. Cool. I can joke around, be comfortable, and get my order in while not experiencing the typical awkward silences that accompany the usual scenario.

Marquez appropriately joked with the other employee working the line and accurately completed my order the first time. He didn't need me to repeat the toppings that I wanted despite being interrupted directly after I gave him the list.

You know how it is- 'do I tell them every topping that I want, or do I stagger my list- as they are putting them on- so they get them correct the first time without having me repeat the list?'. I think we have all experienced this. Yet Marquez got it right, though interrupted, while simultaneously making appropriate jokes and commanding the attention of the line (there were two others behind me) and his co-worker.

That is all I have to say. This review is non-compensated. It is of my own will and volition. I am taking the time because I have found that excellent customer service is RARE; I can't remember the last time my order was completed correctly the first time. Maybe if I tweeted my order restaurant employees would get it correct the first go-round because knowing how to work with people is becoming a lost art form.

Marquez and I talked when I checked out. He told me that this was his first job. Well, I am sure that his interpersonal skills will carry him wherever he may roam. Big ups to...

For the past 15 years, I have made it a part of my routine to visit this specific Subway location on my way to the office. Although my recent work assignments have taken me to a different branch, today I found myself heading to the New Port Richey location and decided to stop by for a familiar bite. Throughout my numerous visits, I've always been greeted with warm smiles and friendly service, accompanied by consistently delicious food that has made each trip enjoyable.

Today, I felt particularly indulgent and opted for a classic meatball sub. As I stood at the counter, observing the sandwich artist methodically assemble my order, I was taken aback to see him placing only six meatballs on the footlong sub. This seemed a bit sparse to me, so I politely asked if he could add two more meatballs and perhaps distribute them evenly between both ends of the sandwich for a more satisfying experience from the first bite to the last.

To my surprise, the sandwich artist looked up from his work, shook his head with a friendly demeanor, and moved on to the question of what type of cheese I wanted. I thought he may not have fully grasped my request, so I gently reiterated my appeal for a couple more meatballs. He smiled kindly but once again declined my request. With no explanation.

To convey my willingness to pay extra for the additional meatballs, I explained my reasoning further, emphasizing that I was looking for a more balanced sandwich experience. Despite my attempts, he cheerfully maintained his stance and continued to prepare my sub without the extra meatballs.

This left me pondering whether there was a possible language barrier at play, or if perhaps this employee was simply having a long day and needed a moment to recharge. Regardless, it seemed he was unaware of the importance of prioritizing customer satisfaction, which is fundamental in the service industry.

Subway, I’m open to removing this negative feedback if we can have a constructive conversation about this experience and find...

I was sooo excited for subway buuut didn’t get a chance to eat there. The customer service was horrible. I asked for a #42, a type of chicken salad wrap. They ( 2 Indian guys, a younger one & an older one, forgive me if they’re not Indian) put dry chicken on the flat bread. I told them, “that’s not the correct wrap” & the younger one insisted that it was. The older one then corrected him & said “yeah yeah it’s supposed to go with like mayo or something”. So the younger one picks up the mayo & DROWNS the chicken, & starts mixing. (Still, the wrap was wrong).. Still, being patient, I ignored it & asked for pepper jack cheese. The younger one ignored me. Then a few seconds later he says “what? Cheese?” I said, yes please pepper jack. He sighs, rolls his eyes & goes “oh my God” then proceeds to speak in another language to the older man. At that point I told him “never mind, I’m good” & started to leave. The older guy says “no no no no” motioning for me to stay. I told him, “you are too rude for me, no thank you”. & I left. Customer service is already a tough field when Dealing with CUSTOMERS. But the employees? No greeting, no patience, no kindness. I didn’t tell them to get that job… if they didn’t like where they worked, choose a different profession. This may not be a huge deal but I just wanted to be heard. Please do better. I just wanted a wrap. This was Saturday 8/17/24 around 7:10pm… I hope the other people on different shifts are...