Lil Wok — Restaurant in Florida

Ordered from here regularly for a few years up until a year or so ago. Food quality was always pretty good, as good or better as you would expect from Lil Wok, Hot Wok, Wok n Roll, etc.- you know, your standard Chinese food delivery options. Unfortunately, when we ordered delivery from here in the past we found discrepancies in what we ordered vs. what was delivered. Enough times to where we decided not to order from the local Lil Wok anymore. A year went by and we decided to give them another chance. Same results, food was good, but no fried rice with either of our combos, as ordered and paid for. I called to see if we could get the rest of our order delivered. The guy answering the phone was, of course, professional and apologetic and said the rest of the order would be delivered asap. After 15 minutes or so (we live less than a mile from the restaurant) I called back and told this fellow not to worry about the rice, we were about done eating anyway, and that given our past experience with Lil Wok we would not likely be ordering from them again. About 10 minutes (to be accurate maybe less, I wasn't really counting) after that the doorbell rings. By the time I got up to answer it, the delivery driver was already pulling away. Just left the bag on the ground at the front door. Not that I've ever found leftover delivery fried rice is edible anyway, that just seemed a poor way to wrap things up, no? Honestly, if the guy hadn't just left the food sitting on the doorstep I wouldn't have even bothered to write...

This place is a RIPOFF, On Sunday 26 March I called at 735 pm to place an order, was told it would be an 45 mins to an hour, thought OK, they are busy even though I only live 5 miles from them. At 848 pm I called and was told that my order was on the way. At 914 pm still no order so I called and got the answering machine saying they closed at 9 pm, Call back and left a message saying I had not received my order and my card was charged $38.81. So on 27 March at 11 am I called and asked to speak to the manager, the person who answered the phone said manager wasn't in, what was it about, so I told her and that I wanted a refund on my card, she said she would have to talk to the driver first, I asked what that had to do with getting my money back and she said she needed to find out where her food went. I said that didn't matter, cause I didn't get my food. I asked her when and she said a couple of days, I said that is not acceptable. So I called again this morning and asked for the manager, she asked what it about about and as soon as I said I was about the refund for a delivery that I didn't get she HUNG UP. And to add it it, my original charge went from 38.81 up to 43.81. So I know for a fact this food was not delivered to me, cause I had 7 dollars cash to tip the driver sitting right by the door. So next call was to the the card company and filed a dispute. Granted it isn't a lot of money it's the principle of the matter. WILL NEVER USE THEM AGAIN AND WILL NOT RECOMMEND...

I've never written a bad review before, but I have to. A month ago I ordered the Egg Foo Young it and it was completely burnt. I was mad, but I thought it might have just been a new chief. I ordered Egg Foo Young again, 2 months later, still completely burnt. I was mad. So today, I gave them one more shot, and ordered the Chow Mein. They forgot to deliver my rice, so I had to drive back and get it. When I opened my Chow Mein, it was not Chow Mein. In Chinese, Chow Mein literally means "fried noodles". There were no fried noodles. Just a bunch of onions. I called them asking why my chow mein was not chow mein, and they replied: "chow mein doesn't have noodles". LOL. I'm done...