Pizza Pino. Halal — Restaurant in Florida

Long time ANGERED customer!!!! Re-rating my review due to my latest expience with Pizza Pino. Kiss your 5 Star rating bye bye. Ordered my food, and I get a call from the delivery driver speaking to me in an angry demeaning tone of voice saying 'HEY DID YOU ORDER FOOD?" Well yes I did... "WELL I WENT TO * PARK PLACE AND THE LADY THAT ANSWERED THE DOOR SAID SHE DIDN'T ORDER ANY DAMN FOOD!" When I first received the call I was totally cool about it. It isn't the first time that I have had delivery go to the wrong apartment. But I digress... He continued on with: "SO YOU NEED TO FIX YOUR ADDRESS OR SOMETHING." I told him that he went to the wrong apartment. It is *** Lake Drive. And I even verified on the confirmation email that I put the correct address. Upon arrival he was outside shining a spot light on the neighboring apartments supposedly to find the numbers however this was after 10 o'clock at night. Not THAT big a deal though. After he finally arrived he got out of his vehicle and approached me he started to hand me the food apologizing that it had been a 10 hour day for him and that it was making him tired. I asked him if it was also giving him an attitude as well. He said that he didn't have an attitude and it wasn't his fault. I told him I wasn't even upset about the whole address situation, just at the fact that he immediately took an aggressive stance. He continued to spout garbage as he was going to his vehicle.

I called up the store to explain what had happened and the person I spoke to was practically rushing me to hurry up and finish. He told me he was going to speak to the manager and that I should hold on the phone. About 30 seconds later he returned saying I can get a whopping 20% off my next order. No. Sorry Pizza Pino. I used to order from you roughly 3 times a month. But...

Pizza Pino new manager is not customer friendly and is only money hungry. I have been a loyal customer for years until today. This is the 2nd time he’s been extremely rude and uncaring. I ordered a pizza through DoorDash. The driver picked up my pizza but it was never delivered because that driver got into a car accident. So DoorDash refunded my money and I went ahead and placed the order and decided to pick it up instead. I get to pizza pino and I tell that manager I’m here to pick up my order from DoorDash. He says my order was all ready picked up and because he didn’t get paid for the pizza the driver had gotten from him, that he will not make me a pizza unless I pay for the pizza I never received. He was very rude and pointing to the door for me to get out. This manager is a crook and it’s only a matter of time before they lose business.

Responding to the owner: I’m not sure if you know how DoorDash works but I hadn’t actually asked for a refund until AFTER I was rudely told to leave your store. And even if I asked for a refund for the pizza before I arrived, it would be a DoorDash credit or it would be 3 business days before it goes back to my account, which I did tell you that. Plus, you was trying to charge me extra in your actual restaurant to order the exact same pizza I ordered on DoorDash. I even had my hungry autistic 4 year old toddler and a 1 year old waiting for pizza and you (OWNER) did not care at all. I tried to reason and you did not. I have years experience in customer service and you did not try to resolve any issues, instead you was rude, obnoxious and unprofessional - only caring about one thing…money. I’m sticking to my story and you will...

This place sucks... I walk in and there's no prices on the entire board...I say, where's the prices?...He says, oh they're always changing so they're not on there. I say oh well there prices on this little menu brochure...He says yes, and I said give me a minute....Look, and the say I'm ready looking at trimenu. I'll have the spaghetti and meatballs. Price says $10.99...He says okay....$16.99!...What!? I said, it says $10.99?...He says, those prices are wrong....Then I say, why did you acknowledge the prices were right on the menu when I first said something?...He said I told you the prices are wrong...I said, no you said up on the main menu above everyone there are no prices not on the menu...Then he preceeded to argue and I told him look. I'm a business owner and people want to know what they are paying for?...Right? Then he kept getting angry and want to argue and I said Im good, you need prices on everything...How am I supposed to order?...Play price jeopardy and hope we make a deal going back and forth telling me what everything is on the menu for each person!??? Lol...He said, have a nice day lol...I laughed and told him this place is a joke and you're not getting my money. If you want hood meal with overpriced and mainly all fried food you're in the right spot. Thanks but not thanks. I want quality and to know what I'm getting before I order. If you want $20 spaghetti or pizza go to Olive Garden or Race Trac has better...