Taco Bell — Restaurant in Florida

Very disappointed with the customer service at this location. I recently started coming to this location on the way home at least three times a week. I normally order at the kiosk, last week I ordered and paid online. When I arrived to the location to pick up the manager could not find my order. I provided proof via phone of the charge and showed the order which was now idling due to the reception in that area. Basically my order never processed. I Replace the order thinking that the order will be taught you to already been charged, was told that I would have to settle the issue with taco bell.com online. Because I had already dissipated on my order I placed a new order paid the amount again with the understanding that I would receive a refund for the previous order once I contacted Taco Bell or the amount would drop off. Being that I work in retail my issue was mostly the customer service because no one really was explaining anything, I had to ask questions and it was like they didn’t even want to offer empathy about the over charge. I did ask for a courtesy small drink or freeze the manager told me no but eventually she gave me a courtesy small drink after I made a point about it. I did explain to her that due to the inconvenience that would’ve been something that should’ve been offered as a courtesy or as customer service personally since I could not be refunded and didn’t know actually if I would get resolvemwnt once I reached out to taco bell online. I will not eat here again they have the freshest shells here that I’ve had and this is the reason why I was coming to this location but customer service alone loses my money. It’s the principle- I love Taco Bell and having been eating it since for over 20 years, this is my first complaint - Once I got home my food was unacceptable I ordered a power bowl which had missing items and a potatoe side which was over cooked hard with sour cream and cheese on top. I couldn’t even eat it the potato’s were crispy hard as if they had been sitting on the warmer for...

Our local Taco Bell did not have anybody at the counter. Forcing everybody to use the kiosk. We decided to pay with cash. So even though we placrd our order. Nothing is being made until we paid. After 35 minutes someone finally came to the counter to receive our cash. Several families had come in after us. They ordered, received, and are their order before we complained and got our order filled. 1 hour and 10 minutes later from our initial order we finally received our food. Unacceptable! Time for new management. Need counter help. Only saving factor was how professional the help dealt with handling several jobs at the same time. Only complaint there is they don't have name tags so I can praise how hard they worked. In addition to no counter help, there was no one to clean. Trash overflowed several trashcans, tables filthy. Cups on the floor a tripping hazard, ( I picked them up for the safety of others since I had so much waiting time, would have offered to change the trash bags if a manager...

I am utterly disappointed with my recent experiences at the Taco Bell locations in Sun City Center, FL, and its sister location on 19th Ave and US Highway 41, particularly with their breakfast service. On multiple occasions, I've been misled about the availability of breakfast items, being told they were out of stock a whole 30 minutes before the end of the service. Adding insult to injury, even when I placed an order through the app well within the breakfast hours, it was not ready upon my arrival. Worse yet, I was bluntly informed that breakfast service had ended, and they could not fulfill my order. This recurring issue is frustrating and suggests a lack of effort and professionalism from the staff at these locations. Despite my fondness for Taco Bell, these persistent problems with their breakfast service are pushing me to consider never returning. It’s a shame to see such laziness overshadow what could have been a delightful...