Burger King — Restaurant in Fort Smith

Ordered two original chicken sandwiches. Asked to add tomatos after paying but while sandwhiches were being built. Said i would pay for them. They told me there was no way to do that. That i should have asked before paying. I have severe ADHD and simple forgetfulness like this happens all the time. When i recieved my sandwhiches (without tomatos) i went to the counter to order tomatos. They told me they couldnt sell me tomatos because there was no button for it. And i said, okay, well ring me up for a $1 drink, and give me tomatos instead. They said they couldnt do that. So i said, then just give me some tomatos. Its like 40 cents. They got the manager, who proceeded to come out, and tell me that i should have ordered the tomatos at the time of ordering. I said, okay, well, i want some tomatos now, so sell me some tomaotes. He said that's not how it works. He was very rude. And i said he was already costing the store a lot more than the cost of 4 tomatos just by having to come out, and being rude to me. He said not really. I said yeah, really. He said ok well I gotta figure out how much it's gonna be before I charge you. He I said that's fine but I just want tomatos. He said, again, rudely, I should have ordered them at the beginning, instead of coming up here and "running [my] mouth."

The whole situation was ridiculous. He continued to be rude to me as he went to the back and finally aquired me some tomatos, after determining their value at 45 cents.

Then i sat there waiting to pay for 3 minutes as they pointedly ignored me standing at the front with my card out, waiting for them to push a single button for "credit" on the register; stocking things, instead.

I have very severe ADHD, so simple forgetfulness like this happens to me all the time. It has never been so much of an issue with CUSTOMER SERVICE representatives before.

Anyway, my sandwiches were delicious and served hot, even accounting for the wait time of acquiring the tomatos. But they didn't taste nearly as good as hey would have if I had had a positive experience with the service team. Their rudeness to me soured the entire experience. Over 45 cents.

Absurd.

Don't go here if you expect a good atmosphere, smiling reps, basic respect, or some basic common sense.

Also, the sweet tea tasted like bleach. I don't think they rinse their carafs...

Night shift manager tonight rude af acting out over a COUPON with a terrible attitude saying she would get written up for not having the paper coupon and not get credit because the coupon was a picture in my phone that I used before same location same timeframe no problem at all her attitude is terrible. I mentioned and also had the receipt from the week prior proving that I get the same meal without same total price and mentioned that I was missing a large fry last time and I called over and over again when I got home but no one would pick up the phone and she snaps back about that I had 24 hours to bring the food back with a receipt to get a replacement I did not want a replacement I was calling because I was missing an item!? She made me pull back around to make a new order instead of just telling me the price to pay for my food without the coupon complaining about her drive thru times despite the fact that no one was even behind me in line. look at her just standing outside not even working the police were there talking to workers and left but the manager and workers stayed outside chatting until a moment after they notice I snapped a pic of them just outside talking while I was literally waiting in the parking lot for my food for 20 MINUTES AFTER I PAID. so I had to pull back through the drive through to ask to speak to the manager telling her that I had been waiting for 20 minutes for my food and she cuts me off with an attitude saying she had an EMERGENCY and had to talk to the police, not realizing that I’m watching them in the parking lot talking for 15 minutes after the police had already left! I said the police left a long time ago and she cuts me off saying pull around get my food, I do so I never got my receipt and my order was wrong!! It’s not right to have customers waiting in the parking lot for 20 minutes to have stellar drive thru times! Terrible customer service!! new management needed cherry is not fit for this customer service role at all and I feel sorry for the people that have to work with her!!! I would like to speak with upper management about this...

A Plea for Disability Awareness and Dignity

As an autistic individual and someone in recovery from recent trauma, I have come to understand how critical clear communication, calm environments, and compassionate service are—not just for me, but for so many others in our community.

Recently, I visited a Burger King drive-thru to clarify a simple question about a change in drink size. I was seeking to understand when the medium drink size had changed, so I could adjust my expectations and avoid future confusion. Unfortunately, instead of a respectful explanation, I was met with hostility from the manager, who yelled at me and insisted, “I’ve worked here for three years, and it’s always been this way.”

This interaction was deeply distressing. My husband, aware of my trauma history and neurological differences, calmly clarified that this wasn’t the case and that I was simply trying to process a change. What happened next wasn’t a matter of “acting out” or being difficult — I experienced a meltdown, triggered by the overwhelming confrontation, tone, and dismissal.

I never imagined we lived in a society where screaming at someone with autism and trauma could be considered acceptable. It is not. We deserve patience, dignity, and the benefit of the doubt—just like anyone else.

I am writing this not out of anger, but out of advocacy. Burger King, like all businesses, has an opportunity—and a responsibility—to provide basic disability awareness and trauma-informed training for their staff. Meltdowns are not misbehavior. Questions are not attacks. And customers with invisible disabilities are still customers deserving of respect.

Please let this review serve as a call for better understanding, not only for me, but for the millions of others navigating similar situations every day.

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