Marvin Altman Fitness Center — Local services in Fort Smith

Not a good place for heated pool therapy. They have a section for that in their indoor pool with ramp so I was excited at the possibility. They charge more than other places for this in town but the people seemed friendly, it had a ramp rather than a lift that is hard to obtain and they said it was heated satisfactorily for physician required pool therapy. I explained my neurodegenerative condition. The pool is not heated adequately per heated PT therapy standards for anyone with a condition that would actually require it not just prefer it including arthritis, neurodegenerative, connective tissue disorders, muscle spasms, etc. so it caused me severe muscle spasming and joint subluxations that required weeks to recover from. I expressed this concern and was told the heater was temporarily malfunctioning and was now fixed. So I tried again. Same result, weeks to recover and be able to get out of bed. I asked for a refund from the manager. Was told I would get a full refund considering the extenuating circumstances. Only received a partial refund and they said they charged me for two months I had membership. Only had membership for month and a half and all that time except 3 thirty min visits to the pool were spent in bed recovering from the damage the pool did to me. Very disappointed that they promised a full refund and then didn't deliver. Very disappointed I spent hundreds of dollars on this expensive lesson that the local hospital gym does not support my need to do medical heated pool therapy to reduce my muscle atrophy. I guess they don't keep it heated enough-90 degrees is what it should be-because of the swimmers on the other side of the same pool but they do not represent that upfront. I went there to save money because I didn't have the money for daily PT copays especially when I can't even do enough to warrant a physical therapist and instead lost a bunch of money I didn't have getting hurt. The only good I will say is it's good they have a ramp although watch out at the end of the ramp where it connects to the pool there is a large lip that I tripped on all three times which also hurt me. Also good is the people are friendly there but in the end, not helpful enough.

Adding an edit: They did in the end after calling the manager multiple times give me close to a full refund. Thank...

I went to this gym for about 3-4 months (had to temporarily stop because my kiddo is home for summer break) but I will most certainly be back. I went 4-5 days a week and without fail the staff was always so friendly, including the trainers, and all of their equipment was clean and orderly. Going to the gym can be a daunting experience, especially if you’re new to it, and even more so when you’re a woman. In many gyms I’ve gone to I’ve had unwanted and uncomfortable situations with other members and not one time going to this gym was I ever made to feel uncomfortable. The amenities are fantastic with an indoor pool, saunas, and hot tubs to help with recovery.

The one and only flaw I’ve noticed in this gym is that they don’t have a mirror on the wall near the free weights to be able to check your form, but they do have them in the private rooms usually used for group classes (but I’ve never been at a time where one wasn’t open) and that is a very small compromise I’m...

The classes were great but when it was time to cancel, they added a fee to my account. They couldnt give me a reason as to the late fee. They claimed it was payment related but would not accept anything from the bank showing that the payment was never declined in order to waive it. This payment had been on auto draft and had never had an issue. The manager behind the desk simply said that it didn't matter because even if it was an error they do not waive the $25 fee they gave me. They simply don't do that. Very disappointed at the way they handled this. After completing my year,I went ahead and paid the full amount just to end it today.

Once again, the classes were great when I attended but the unexplainable, doesn't matter if it was our error attitude really stuck with me. I dont like surprise fees, especially when i am told that i can prove my innocence but...