Arriba Mexican Grill — Restaurant in Four Corners States

TL;DR: Extremely disappointing experience at Arriba Mexican Grill near Bryce Canyon. The food was overpriced and poor quality, with stale ingredients. A non-transparent 20% service charge was added to a to-go order without any prior notice. Staff was unhelpful and rude. I strongly advise against visiting.

I want to share my very bad experience at Arriba Mexican Grill near Bryce Canyon to warn others.

We arrived at 9:50 PM, just before their 10 PM closing time, and asked if we could order to-go since we wanted to get to our hotel quickly. They agreed. We ordered a chicken burrito and a kids quesadilla. The food came quickly, but when I opened it at the restaurant to check the order, the chicken burrito looked tiny for $20 - very little rice and beans.

When I asked Alexis, the employee, if that was the proper size, he said yes but admitted they forgot to include guacamole and sour cream. He brought those later, but that mistake shouldn’t have happened.

When it came time to pay, the payment kiosk showed only the final total amount with no breakdown or mention of any service charge or tip. The total seemed higher than expected, so I asked Alexis about it. He then said they add a 15% tip for to-go orders - which was never mentioned before. In reality, a 20% service charge was added, not 15%. This lack of transparency felt misleading and unfair.

When I questioned why a tip was added without any prior notice or explanation, Alexis said the tip was for getting the food. That’s unacceptable - if a tip or service charge is added, customers must be informed upfront. Customers should decide if and how much to tip, especially for takeout.

I asked to remove the tip, which he did, but the whole situation left a very bad impression.

After paying, another employee (probably manager/chef?) without a name tag who was watching our conversation, asked how our experience was. I said it was very bad, and he rudely told me to leave the food for a refund, which was unhelpful and disrespectful.

Regarding the food quality, the chicken burrito was mostly just chicken and bean paste spread thinly. The sour cream and beans smelled bad and were stale, so we couldn’t eat them or the burrito. The rice and quesadilla were okay.

Overall, the food was overpriced and poor quality, the staff was not transparent or honest about charges, and the customer service was rude. This frustrating experience has compelled me to write this review to warn others.

I hope Arriba Mexican Grill takes this feedback seriously and improves both their food quality and customer...

🙋🏻‍♂️People: Alexis was our server, and he did a nice job. Filled up our waters frequently, was quick with our food, and chatted with us a bit about local things to see.

🎈 Experience: It was nice to find a Mexican restaurant near Bryce Canyon. It was clean, and the atmosphere was pleasant. They had indoor and outdoor seating; we were inside in a booth. As any good Mexican restaurant does, they offered chips and salsa. The salsa was basic, but they had a selection of other options at a salsa bar ranging from mild to pretty hot (red is mild, green is hot, stuff in between is in between.) I've seen others state that their food is bland, but they must not have been taking advantage of the different flavors the salsa bar provided. It allowed me to customize my food to the flavor and temperature I liked. My recommendation to the restaurant is to really highlight this feature and find ways to add to it--as many options to customize as possible.

The pricing did feel a little high (burrito was $20), but it's understandable given there's no other competition for Mexican food, and it likely costs a little more to get food trucked in given it's fairly remote.

,🚀 Do It Again? If I'm back in the area and in the mood for Mexican food, I would come back. I wish they had a few more options on their menu--a chimichanga, combination plates, or nachos--but I also understand it's a small restaurant that could grow with time. I appreciate that they are there to give a little variety to the options around....

Absolutely Delightful Experience at Arriba Mexican Grill, Bryce!

We had an unexpected yet truly heartwarming experience at Arriba Mexican Grill during our trip to Bryce. Being vegetarians with a preference for Indian-style dietary needs (no meat, no egg), we often find it challenging to get a satisfying meal in smaller towns. But Arriba went above and beyond!

We ordered vegetarian enchiladas and quesadillas loaded with extra veggies—they were flavorful, fresh, and beautifully presented. The fajitas were decent, made well, though the highlight remained the enchiladas and quesadillas.

What made our experience truly special was their hospitality. We were celebrating a special occasion, and the team surprised us with complimentary churros for dessert—absolutely delicious and a sweet gesture that touched us deeply.

Special mention to Alfredo, the manager, and Daniel, our server, who were both exceptional in their service, attention to detail, and warmth. They even made sure our kids had a fun, comfortable experience, which meant the world to us.

In a town where we didn’t expect much, Arriba delivered not just great food but memorable hospitality. Highly recommended for anyone looking for authentic Mexican food, with a team that truly cares.

Their spread of variety of salsa , pickles and other spreads were just amazing along with the free...