The Chateau Restaurant Franklin — Restaurant in Franklin

This place was anything but good. When walking in, it was lit horribly with what felt like one light and had an atmosphere of someone’s flooded basement. Looking over at the first table I saw, I half expected a rat to be dancing a jig on top of it. As we sat down, we were greeted with a half heartedly cleaned table and looking into the vast nothingness of the restaurant, we were the only ones there aside from one morbidly obese couple. The waiter left with drink orders and must have went with Moses on a second exodus because it was century’s until she returned. I ordered the chicken parm. It was like someone burnt a piece of chicken, put a single noodle in the plate with a single dollop of sauce but don’t forget the gallon of sauce water that was on top of the plate. My companions got shrimp scampi and to be fair, I wouldn’t have fed the shrimp scampi that came out of that kitchen to a raccoon. The shrimp was sludge on a plate and smelled like the shrimp had been microwaved. My final friend got PLAIN BUTTER PASTA AND THEY STILL MESSED IT UP. You would think there was a little butter but it ended up being a Olympic pool of butter with a noodle every square mile. It was my friends birthday so we got dessert and when we told the waiter, she asked if she could sing happy birthday. Our friend was uncomfortable and we were taunting him, but the waitress wouldn’t stop butting in like she had nothing better to do. We have never met her before which made it even worse because she acted like we had been through a war together. The only war we had been in was that night, surviving the foul food on our plates. We finally got out of that restaurant and when leaving it seemed as if we got flash banged, forgetting how dark it was in the restaurant. Overall I would probably not come back here on account of the miserable experience we went through that can only be compared to being forced to eat dog food in a wooden crate. A little while after leaving the restaurant, my companions that had shrimp felt like it had come back to life and was in the middle of WWIII in their stomach. A strong apology needed to be left at our guest hows after the shrimp became cannon balls and shot out of my friends. Beware of Chateau, or how I should be saying...

Because this restaurant is still fairly new, I waited to make this review. Going here 3 times now (lunch, 2 dinners) I feel more comfortable with this.

So to start the food is good, it’s what you’d get at any of the chateaus.....the issue is SERVICE!!

My wife and I went within the first week for lunch. Food was good but waitress was really confused and didn’t really know the menu (she gets a pass because it was first week, and understandable).

Second time was for a holiday meal with my family a week before Christmas. We had a late reservation, so restaurant wasn’t too packed and food and service was good.

I went yesterday for a New Year’s Day dinner with fam, made a reservation, and was very disappointed. The crowd wasn’t all too big and there seemed to be enough staff. We got there at 5 and left 6:45... this is where I started to see why other guests have had negative reviews. To start we had two different waiters come to us asking for meals and drinks, so that’s one miscommunication. After our first drink and bread basket, we asked for waters...we didn’t get them until 40 minutes later and that was because another server had heard us talking about our lack of water. It took an hour for our food to come out. If you’re going to make families and guests wait that long for food then you need to keep them hydrated and keep the water going. We had three different staff members wait on us which really confused ya. The manager was helping out bringing people food, but he had no idea where to go. There is a big communication lapse between manager and wait staff and kitchen, and I’ve seen wrong orders before here, but there were multiple wrong orders.

Three people at my table asked for mixed veggies for sides, we each got a bowl full of carrots. Our waitress noticed we were getting frustrated with the wait so she in turn got snappy with us. I think we will be going to the west borough location more, as it’s larger and functions a...

Horrible! Walking into The Chataeu was like stepping into a nightmare. The restaurant's interior was a horror show - dirty floors that stuck to your shoes with every step, tables that looked like they'd never met a cleaning rag, and a general atmosphere of neglect that made my stomach turn. The place was a downright pigsty, and it's a wonder the health department hasn't condemned it.

Now, onto the food - or should I say, the abomination they dared to serve as Italian cuisine. I ordered the chicken Alfredo, and I've never been more repulsed by a plate of food in my life. The chicken was like a rubber tire, and the Alfredo sauce resembled curdled milk more than anything remotely appetizing. The pasta was a mushy disaster, as if it had been cooked in a washing machine. It made me want to vomit and left me questioning how this place remains open.

But it's not just the food; it's the audacity to charge money for it that baffles me. I wouldn't feed this slop to my worst enemy. The employees were equally apathetic, which is no surprise considering the dump they have to work in. The whole experience was a nauseating ordeal, and I wouldn't wish it on anyone. This “restaurant”is an eyesore, and its food is a travesty to Italian cuisine. Do yourself a favor - stay far, far away you’ll...