Sala Thai 3 Warm Springs — Restaurant in Fremont

Well this is my last time coming here , after an awful experience with the woman who takes the phone orders the time is 2:45 p.m. and it's April 18 2022. I placed a small order soup and shrimp pad Thai. I explicitly asked that the food be medium spiced which it was not. The dish was tasteless , tons of noodles no sauce , over cooked shrimp. The dish lacked flavor and depth, clearly rushed. As a chef and business owner of a restaurant I know first hand "things happen" a person can have an off day and their dish can show it. I simply called to let them know I wasn't happy with the dish and with that what type of accommodation would be allowed. I asked if the pad Thai could be remade as it wasn't anything like I expected, mind you I have ordered food from this restaurant numerous times which my family and I have enjoyed numerous times and quite frankly I was surprised that the dish wasn't good at all on any level. To the woman taking the phone orders and handling complaints you need a refresher course in customer service. Lady when someone is telling you something is wrong with the food that was ordered you don't take offense and tell the customer sorry nothing can be done. Further suggesting that the pad Thai I received was perfectly fine. Unless you ate some of my food before sending it how would you know if it was fine? Never the less you would rather lose a local customer, that has enjoyed your food in the pass over a dish that cost you a few dollars to make. Smdh, you my dear lack professionalism and are bad for business. I am more than certain the owners of this establishment would not be in agreement with your behavior. You are the reason I will never revisit again....

This is my go to for good Thai food anytime I have a craving for it.

The staff is always welcoming, and seating is always immediate. The restaurant itself is small and intimate, with warm lighting and a relaxed atmosphere. Though not overly decorated, it is homey and while not a place for ambience, it is decent for eating in.

The menu offered a wide variety of dishes, making it difficult to choose.There is a lot to rave about as I have tried many dishes but Satay chicken, Thai dumplings are a great choice for an appetizer. They are packed with flavorful filling, and absolutely delicious.

For the entrees, the spicy basil trout ,pad thai,and basil noodles along with Drunken chicken noodles ,all turned out great.

The highlight of the meal, however, turned out to be the drunken chicken noodles. Ordered as an extra dish to share, the stir-fried noodles were packed with flavor, with tender pieces of chicken, fragrant basil, and just the right amount of spice. The balance of savory, slightly sweet, and garlicky notes made it an instant favorite—one of those dishes that leaves a lasting impression.

Love the food...

Really enjoy the food at all 3 Sala Thai locations. Unfortunately picked the lunch hour at this one and the service was exceptionally slow. Tables were served out of order from when they were seated. This caused us to not receive our food until nearly an hour after we sat down. Normally I wouldn't complain about something like this, as it was lunch time and they were busy, but I happened to have my 22 month old daughter with me. Now I know I probably shouldn't be trying to get lunch during lunch time with a toddler, but at the same time you would think they might take extra notice with us, if nothing else but to get us out faster. They did the opposite and my toddler had a meltdown, which is why I am writing this, since she cannot. Other wise food was excellent and I've never had issue with their...