Little Caesars Pizza — Restaurant in Fresno

This was easily the worst experience I have ever had and I will be sharing this around. If I could give less then one star, I would without hesitation. I was using the online app to order a pizza and I accidentally had the order sent to the wrong location. Normally that wouldn't be an issue, I'd just call and get a refund like any order done wrong, and the location was too far away for us to drive to just to let them know of the mistake. I called the first time and it was answered quickly. I explained the issue and the employee, and he stated that he would grab a manager. Moments later, I was hung up on. I tried to call back and they proceeded to not answer and let the phone ring. I borrowed my fiance's phone and called them with that number. They answer immediately, then state that they need to put me on hold. I agreed, and I was then put on hold for 45 minutes. I used those 45 minutes to drive up to the store to get me refund, and I could hear them talking about putting me on hold and joking in the background. When I finally arrived to the store, I noticed that they literally just set the phone down on the table and were ignoring it. I could see the manager in the back talking pizza's out of pans, and nothing else, while I was still on "hold". When I FINALLY got up in line, I explained to the cashier that I'm rather upset with the way I have been treated and would like a refund. He cut me off before I could finish. I finally got him to get the manager, who took his time. I was eventually told I'll get my refund tomorrow after waiting 15 minutes for this to be resolved, when all that had to happen was a quick phone call to resolve the issue. This is ridiculous, and the worst customer service I have ever experienced. Do not go to this location. It is worth driving a couple extra miles to not deal with...

Update: Since writing my last reviews of this place, I have noticed a very welcome incline in restaurant management, and customer service. The food quality has even improved. I've especially been enjoying the extra butter, and parmesan crazy bread. It reminds of when the 5 dollar hot n ready first came out. Great improvement for this Little Ceasers Pizza.

The food here is normally pretty good. You get what you pay for. It's something quick to grab for dinner or a quick lunch. I normally enjoy the pizza and breadsticks from here. However, today, I had the most unfortunate experience meeting Manual C., at least that's what the receipt he shoved my way said on it. I get people can be frustrated working here, given it's not in the nicest part of town. Customers can be frustrating, but forgive me if asking how much cheese sticks are is stepping over the line. I didn't know it was such an irritating task to acknowledge someone without a bothered attitude. Nice job ripping open, and slamming the heater door by the way, I'm sure the owners will appreciate how you treat their equipment. Update: Once again I stand here with Manual C. I've been standing here in front of him for ten minutes without being acknowledged. It's 2:48 pm Wednesday April 19th. The manager is yelling at people who don't know there shift times. It's a fantastic day to be at Little Ceasers. I typed this whole thing and...

7-18-2022 LIttle Ceasars on West and Ashlan, went in for a hot and ready, none were available so I decided to wait. Thinking it would be at most a 10 minute wait. 26 minutes later at 315pm they called my name. I was already in line for 5 minutes waiting to cancel it for waiting over 20 minutes. So instead of taking the pizza I canceled. Lost my appetite waiting so long. Would have cancelled sooner but nobody was in the front for at least 5 minutes. Overall a 248pm order and refund at 317pm, 30 minutes in the store just waiting because there was nobody cooking it when I ordered it and nobody in the front to take orders. Oh yeah the icing on the cake, I paid with a $20 bill for a $7.03 pizza. The cashier gave me $12 back, when I counted it, I was like, wait maybe they are out of change. But why not charge me just $7, or at the very least tell me they don't have change and if I wanted to use my credit card. I told the cashier they short changed me by 97 cents she informed me they had no change so i said I would pay with my credit card. But why didn't she just be upfront about the change problem in the first place? Who trains...