Sweetwaters Coffee & Tea — Restaurant in Frisco

Disappointed Regular — This Might Be My Last Visit

I’ve been a loyal customer at Sweetwaters for nearly a year now. Almost every day, I come in for the French Vietnamese Au Lait and a slice of coffee cake. That drink has become something I genuinely look forward to — its taste gives me comfort and a boost, especially on hard days.

But I have to say, there were many times the same thing happened but this time I’ve been disappointed very hardly, and this time, it was enough for me to finally write a review for the second time (on the same issue).

Today, I ordered my usual drink, hoping it would help ease my headache and lift my mood. Unfortunately, what I received was barely half a cup, filled mostly with foam. I finished it in about 4–5 sips. I was removing the foam with a disposable spoon i had in my car and it was just keep on seeing the faom and for a drink that costs over $6, that’s just not acceptable. When I hold the cup I can really sense if its filled or not. When there is a barely drink in it then it is pretty much lightweight like a bird feather. Today It was like a feather.

I’ve held back from writing a negative review before because honestly, most of the staff are hardworking and do a great job. I always tip, out of appreciation. But it’s frustrating to receive inconsistency, especially when you’re a regular customer. Also, sometimes the atmosphere is off — a few staff give such serious looks that it feels unwelcoming. And the coffee cake sometimes its very thick piece sometimes its hardly a single bite. I really dont want to spend almost 10 dollars everyday on them.

The inconsistency!!!!!!

As much as I’ve loved this place and this drink, I think this was my last visit. Thanks for the memories — but consistency and value matter too.

— A...

Today this is what my order looked like. This is allegedly “matcha”. This is their standard and quality of their food. They smashed everything into a pile and watered down some milk and called it good. Do not go here this is completely inedible and unacceptable.

Edit: No, DoorDash is not responsible for this. The defensive nature of the response to my review reveals even more about this owner and the quality of their customer service. The brown bag this order was in, was stapled shut and completely in tact. The bag was not tampered with or crushed. The team who put this order together clearly smashed the food into the bottom of the bag and are blaming DoorDash. Additionally, your matcha not being visually acceptable isn’t the core complaint. The drink was disgusting and quite literally tasted like mud water. Regardless I live behind this store, what could’ve happened in a 60 second drive to magically transform this order inside an unopened bag? The quality of the food, the drinks, and the customer service was unacceptable. Two minutes up the road there’s a Starbucks, don’t waste your time...

Sweetwaters Coffee and Tea is one of our absolute favorite spots in Frisco! One of the things we look forward to on every visit is the art on display. The ever-changing exhibits curated by the Visual Art Guild of Frisco bring such color and character to the space—it’s so much fun seeing what’s on the walls and stopping to look at all the works from the artists. The artwork adds a unique vibrancy that makes the café feel extra special and creative.

Even with a few new faces over the summer, the staff remains just as kind, welcoming, and genuinely wonderful as ever. We go there all the time and truly enjoy chatting with the team—it’s always a treat when Chelsea, Maddy, Debra or Jo (I know she left town but we still appreciated her!!) are there to greet us with a smile.

The coffee never disappoints! I'm especially obsessed with the Coconut Dreamy, Matte Black Coco or Caramel Cold Brew—they’re all so smooth and flavorful. Whether you're a local or just passing through, Sweetwaters is a gem worth...