Stompin' Grounds Coffee House — Restaurant in Gallatin

I get the exact same coffee everyday and I have come to learn It is pointless to come to this location past 1:30pm. The coffee taste like dirt and they don't make it how they are supposed to. Either some ingredients are missing or we get a completely different flavor than what we ordered. Last week we Ordered a strawberry tea and PAID for 2 scoops of boba and received a dragon fruit with what looked like half a scoop. A lot of the times I will get my coffee with no issue. Other times I get arguments. I am fully aware that cold stuff will melt on hot stuff. Tell me why was I able to get a coffee on the menu with no problem early in the day today but when I asked the same person to make the exact same coffee I'm told they can't do that? But thanks for dumping ALL THE COLD MILK in my coffee when I asked for the foam. But that must be my fault bc I showed up around 2:30. I genuinely didn't know what got up her butt since I saw her 2 hours prior. Seemed like she had to remake the persons coffee in front of me too. Love my slightly coffee flavored milk I can't get remade bc you close at 3. I get incredibly confused every time I talk to one of the workers. Order a tea for the first time and I was told there was only one size available they could give me a regular size but would still charge me for the larger size bc that's the only price option they have. Next time I go get the tea I'm offered a regular size at the price of a regular size and I'm given confused looks when I question it. Order a coffee with cinnamon labeled as an ingredient for the coffee just for them to leave it out and tell me I'm supposed to ask for it. 🙄 I wish I had taken that picture of the spray cleaner that was sitting next to the milk steamer as they were steaming it...

The website and Google Maps says this place opens at 6am. A few days ago I placed an order on the website at approx. 6:30am and it said ready for pickup at 6:55am. I showed up at around 6:45am and the door was unlocked. I walked inside and the lady said the place opens at 7am. I explained my situation that I placed an order online so I can grab it on my way to work. She stated that the register doesn't open until 7am. I showed her the receipt on my phone and asked if they could make my drink and food at that time and they said they couldn't and that I'd have to wait until 7am for them to begin making it, so I asked for a full refund. The lady stated that she would notify management of the issue online and that they would get it taken care of. I suggested an edit to Google Maps a couple days ago that the hours be adjusted to 7am but it still has not...

This place is kept at such frigid temperatures it’s completely unpleasant to hang out or work there. The employees would rather hang out in the back talking then be available or actually listen to what customers ask for. I paid $12+ dollars for a bagel and a hot latte and the bagel came out but after waiting 10-15 minutes the latte was still not done. I went back up to the counter and asked if it the (hot) chocolate covered strawberry latte was going to be ready soon and one of the girls said she’d make it. A few minutes later she put the drink (ICED) on the counter for me to pick up. If I’m going to freeze my fingers off in your coffee shop, can you at least make the hot drink I ordered? We’ll never know cause I packed my bag and left. No...