BIGGBY COFFEE — Restaurant in Georgetown Charter Township

I’ve been coming to this Biggby location for almost year now and I have never been disappointed by quality or service.

The baristas are always incredibly helpful and kind and always go the extra mile for customers. I have never left this store without a smile on my face.

From the looks of it, this is a pretty busy location and I am always in and out in under 15 minutes; even in the drive through. If it ever takes longer than that it’s usually because a car ahead has ordered an absurd amount of food.

On one or two occasions i’ve had the misfortune of witnessing some pretty heinous customers verbally attack the baristas for simple mistakes or circumstances outside of their control~ which is why I decided to write this review.

This store looks like it is ran mostly by high school and college aged kids, 16-21, so I find it hard to understand how grown adults justify crucifying what are essentially kids over a cup of coffee or a toasted bagel.

I didn’t grow up in West Michigan, but the entitlement i’ve seen in this area is astonishing.

Grow up. Move on. Drink your coffee.

P.S. Anger and frustration cause wrinkles and...

Went through the drive thru and ordered two sugar free lattes. One was hot salted Carmel and the other was frozen with vanilla new sweetener. They tasted really bad, bitter, almost chemical like. Came inside and talked to the barista to see if we could get something else. We dumped our drinks in the trash. The barista said he would give us a discount and he also gave us an attitude. We went back to what we usually get Carmel marvel and salted Carmel latte. It didn’t taste like Carmel at all. It is horrible. Tasted like burnt coffee and like a chemical taste. Never in my life have I had a coffee taste this horrible to the point I couldn’t even drink it. So we just spent $20 on 4 drinks that we had to throw away. And to top it off, they are pushy about a tip. Won’t be coming back here again unless they...

My dad, a Veteran just left there this morning (on Memorial Day) he had 2 bags of coffee and 2 coffee drinks. Totally was almost $50. All he had was a $100 bill on him and tried to pay. They denied him and even had someone yelling from the back, “we don’t take $100”. So he left it all and said he would never come back. I totally get it if he was only spending $5-10 for a drink but when he had so much and would only be getting back $50 in change? Really?! To deny him and have to have someone yell from the back about it. You just lost a dedicated customer. My parents went there multiple times a week and our family did too. Not any more. Such...