What’s the Scoop — Restaurant in Georgetown Charter Township

We've been to this establishment several times, and although the prices are VERY high compared to other similar ice cream shops, the convenience has always been worth it. Our most recent visit, however, was not a good experience. There were several young ladies who were the BEST example of customer service; friendly, helpful, and engaging. The owner, however, was the one who took our order. He was EXTREMELY rude to us, and to another guest who happened to be waiting for her order. He tried to tell us that what my son had ordered would be "too much for him, and we'd end up throwing it all away." To the young lady behind us, he accused her of ordering no cherry instead of no nuts as she had requested, and scooped the top of her sundae in the trash, filled the cup with whipped cream, and handed it back to her saying "There. No nuts." He tore around the seating area as if angry about something, which made a lot of the patrons very uncomfortable. He wasn't welcoming or kind to any of us and acted as though the busy Labor Day weekend was a burden. If he expects people to continue to visit his establishment, he should be a better example...

What’s the Scoop is the greatest feature Hudsonville has to offer. Great food, great company, great music - what more could you need?

Every single worker is friendly and fun! They always put those cute little candy eye balls on my children’s sundaes, and I have 13 children… very appreciated.

Sometimes I bring a tent and camp outside of this establishment for the night. I have separation anxiety when we are apart.

Nothing but good things...

I went there on a busy Saturday and I ordered cheese curds along with my ice cream, they had me wait for about 40 minutes and then when I asked them when my cheese curds were because I'd already gave me the ice cream, they replied with if you want cheese curds you're going to have to get back in line. Mind you the line is about 30 minutes long. So the customer service has a lot to improve on before I...