Charleys Cheesesteaks and Wings — Restaurant in Georgia

I visited this location around 8:30pm they close at 9:00pm so I order to go. My order was a large chicken Philly and a small chicken Philly with just cheese. When I got home, and see my sandwiches they just put cheese with no chicken. I went next day to speak with the manager and she said that the sandwich had chicken, she wasn’t that day at the store. One of the employees that prepared my sandwich was there, and told her that I was right, that they didn’t put chicken in the sandwiches, the cashier make the order bad. And even with her employee telling her that the manager didn’t want to accept that she was wrong and she started saying that I have to order a chicken Philly with chicken and cheese. If I’m ordering a chicken Philly, that means that I want the chicken. And she just wanted to make me see like I was the wrong one, even when her employee told her that the Philly didn’t...

If i could rate 0 stars. I would. I placed an online order for pickup, the store hours and website hours show closure of 9 pm. Order pick up ready at 7:59. I arrived at 8:05 to find the doors closed. There was a couple of patrons inside. The worker alleges she closed the registers down (Lexi) but if I was charged why was the food not made and if it was made where did the food go? She stated she could not provide a refund due to closing the registers, YET my food would’ve been just great. I don’t live in Woodstock nor Atlanta. I live in Columbus GA. So, I have to hope someone even answers the phone tomorrow for my refund. Totally upsetting and inconvenient and security states the hours just shifted. Well just shift the online/site hours to reflect such change that was allegedly made...

Someone incorporate needs to be FIRED! What study group unanimously voted to have LETTICE & TOMATO as a default topping condiment for a Philly cheesesteak? Utterly sinful and a waste of $20. I did not know this until I got all the way back home and I realized that lettuce and tomato are on the pictures until it was too late. If you want a real Philly cheesesteak, go to Uncle Phil's on Moreland Avenue in Atlanta. At least if you spend $15 to $20 you get a real Philly cheesesteak that is made with Quality Cheese and toppings I could barely find the provolone cheese! The meat was not finely chopped up it was still whole. The bacon was flimsy and not crispy. Total Fail. The woman and man who took my order were friendly...