I have been to this Runza several times, but today, the Manager Austin went over and above. To make a long story short; I live out of town, and my dad has been home sick, so I wanted to send him some homemade soup. Knowing Runza has fantastic soup, I had an old friend lined up to deliver, but I wanted to pay for it before she got there. Without going into a lot of confusing details (being in bigger cities, we take delivery services for granted), Austin made it happen.. Great customer service is rare these days.. So much appreciation for this young man for a job well done. BTW, Dad loved...
Read moreWent tonight at 6:30. One car in lot two in drive thru, ordered a double cheese burger and kids chickin strips. I got home and was greeted with a cheese burger (VERY RARE....ALMOST GROSE)and onion rings and a kids meal corn dogs. I went to look for my receipt so I could call, and no receipt. What was it that I paid for that I could not complain? I always enjoy coming here, but this has happened more than once. I can brush it, but when my grand daughter wants chicken and gets corn dogs and I have no receipt I can't explain she has to eat it anyway. Very...
Read moreMy wife and I always stop at a Runza when we drive across Nebraska to/from relatives in Lincoln. Gothenburg's Runza is one of our top 3 favorites: Friendly welcome from small-town folks; great food at reasonable prices; cleanliness; and very easy off/on from I-80. Seniors, don't hesitate to ask for your discount! I always do if needed, but the cashiers often give me the 10% discount without my asking. My favorite menu items are the mushroom-and-swiss runza sandwich and...
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