The food, the service, and the atmosphere was good. This was the third time that we went to eat at Rincón Cubano. I was disappointed when I got home and realized that we doubled tip. I’m not blaming the restaurant for my oversight, what I find misleading is that they still include a tip chart with 15%, 18% & 20% at the bottom of the receipt. Normally when the restaurant includes the “Service Charge” the tip chart at the bottom is 5%, 7% & 9%, this way the customer has an option to leave an extra tip if they want to. My other issue is that they also charge you an extra 3% for using your credit card. They give you the option to pay cash, but that’s something that you don’t expect to see on your restaurant bill. I don’t know too many people that carry cash with them all the time, these days. I hope this review brings awareness to future customers. Make sure you look at your bill closely. You also shouldn’t be paying taxes on the 18% that they added for “Service Charge”. The copy of my receipt will show you that when you add the amount we spent for the food with the service charge and multiply it by 18%, you will see that it adds up to the tax amount on the receipt. They should only be charging you tax on the food and drinks. My review is solely to bring awareness, and I hope that management addresses...
Read moreNice location, cool park for kids but:
The pork was dry and hard to eat, I personally had a hard time eating it and my daughter couldn't eat it at all The steak smelled like it was expired and my wife decided not to eat it to prevent food poisoning They charge extra for the kids park. There is another restaurant with an indoor concept - Miami to Brazil Rodizio. You should learn from them, their indoor park has no upcharge. To make matters worst, its not just $10 for the park PER CHILD, but an extra $5 PER CHILD to ride a donkey that looked depressed. Coming in the door the place looked great, but suddenly we realized that everything had a price tag.
Prices are way too high, we ended up paying almost $200 for a meal in a random rural place, I joked around and told my wife we could have spend the same amount in Brickell.
Overall, as other reviewers have said, you can have a much better tasting meal and experience at Reyes which is just 5 minutes away, they might not have as nice of an outdoor park, but their park is free, and you will...
Read moreSPANISH : En primer lugar veo que en sus fotos online se ve claramente una amplia selección de alimentos incluido el tradicional pan con croquetas. Lo pido a la mesera un pan con croquetas y me dice que no tienen, pero en su carta claramente hay croquetas y pan.
Le dije a la mesera si podían poner las croquetas en el pan con un poco de mayonesa y simplemente ella seguía diciendo que no era posible, una y otra vez “la gente de atrás no hará eso”. No entiendo que es lo complicado de poner unas croquetas dentro de un pan.
Entonces dije, bueno, ¿qué tal esto? Dame pan y croquetas al lado y lo preparo yo mismo.
Terminaron dándome una orden de cerdo con pan porque no tenían la opción de solo pan en su sistema.
Este lugar es un desastre, falta creatividad y profesionalismo. Es evidente que las meseras no pueden brindar un servicio al cliente adecuado. Todo tiene sentido ahora que el último propietario cerró.
Su comida ni siquiera es tan buena, la piña colada de $15 dólares es pura azúcar. El cerdo y el pan tienen un sabor rancio. Y las carísimas “croquetas gourmet” no son nada gourmet. En general, la comida es muy cara para lo que es, la música está demasiado alta y anula el propósito de estar afuera, cerca de la naturaleza, respirando aire fresco.
Evitaré este lugar a toda costa.
ENGLISH : First off i see that their online pictures show clearly a wide selection of foods including the traditional bread with croquettes. I asks for it and the waitress said they don’t have that, but their menu clearly has croquettes and bread sandwiches.
I told the girl if they could just put the croquettes in the bread with a bit of mayo and call it a day and she kept stating that it was not possible, qoute on qoute “the people in the back wont do that”
So i said ok how about this “give me bread on the side and croquettes on the side and i’ll put it together myself”
They ended up giving me an order of pork with bread because they didnt have the option of just bread in their system.
This place is a mess, lack of creativity and professionalism. The girls are clearly unable to give proper customer service. It all makes sense now since the last owner went out of business.
Their food isn’t even that great, the $15 dollar piña colada is pure sugar. The pork and bread taste stale. And the over priced “gourmet croquettes” aren’t gourmet at all. All in all the food is very pricey for what it is, music is too loud, defeats the whole purpose of being outside close to nature breathing fresh air.
I will definitely take my business elsewhere, avoid this place...
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