Monzù Bakery & Custom Cakes — Restaurant in Green Bay

We went in for a wedding cake tasting. We were seated and given the cake samples as the owner was busy with another table, totally fine! We go through, and wait about 20 minutes when finally a woman comes up and says we need to move to the other table the owner is ready, also fine. The owner walks up, does not introduction or ask us how we are -nothing, just says “Oh sorry, that other group was SO indecisive” instead of just saying she was busy. Don’t blame other customers if you want business! She then asked me what my dress was like, color etc, IN FRONT OF MY FIANCÉ. I mean what does my dress color have to do with our wedding cake? Wedding colors sure, but my dress? Come on! So then she searches “wedding dress in moscato” on her iPad and starts showing me dresses asking if that’s it. HELLO MY FIANCÉ IS NEXT TO ME CAN YOU NOT? I don’t want him to know anything about it! So i whisper to her and show her and she still said more about it! The color of my wedding dress doesn’t have to deal with my cake! She then talked to me so rudely, like I was a child because we talked about saving a piece for our One Year anniversary. She says it’s stupid and nobody should do that but I can pay them every year for a small cake. She also was very pushy with fondant when we said we wanted buttercream. She even said everyone just “picks it off anyway” but it’s much more expensive. She never once asked us if we liked any of the samples and just wanted to talk money. When she finally asked the date she said they were so busy with that date we should put money down, only to pull up an open date on their calendar. Overall very turned off from they way they do business and would not...

This is tough to write because we truly had a beautiful day but just a difficult time with this particular vendor. Working with Monzu was difficult from the beginning. We decided early on that we wanted to go with them based on reviews and friends' experiences. We were canceled on for our cake tasting multiple times, including once during the week that we were scheduled. If we lived in town, we would have been happy to be flexible but this really complicated wedding planning for us. Once we finally got the tasting in, we had difficulty communicating with the staff. Multiple messages (email, phone) went unreturned. Finally, we were informed that one of the staff was having a medical emergency. Again, we can certainly understand when emergencies come up but the communication was so poor and at times unprofessional (e.g., getting my name wrong; complaining about my mother, who was trying to meet with them in person since I wasn't getting responses, to me). We ended up having some difficulty communicating right up until the wedding, which I understand may be due to the medical emergency, but I also think a business needs to be able to function when these things come up. The day of our wedding, the cake was the wrong flavor and the flowers we wanted were not on the cake. Our florist acknowledged that he forgot about this but seemed surprised that no one from Monzu had contacted him. I don't hold Monzu accountable for this by any means but I just think they made little effort to go "above and beyond" when a situation called for it. My mom contacted Monzu and Jenn agreed to give a partial refund. Jenn never contacted us to apologize, which again, in my opinion is...

Normally I don't edit an review from weeks prior but I feel like this should be said. I have gone into this bakery twice now and the customer service is absolutely terrible!!! The First time was a little better than second time but bad! First let me start off by saying this a bakery were most people go into to get something special for a special day. Or like myself I just love bakery but when you walk in no one is there at the counter to greet you and when they come from the back its like you are wasting their time by attempting to buy their over priced bakery. First time I had older lady she assisted in helping find something good and talk about their products. But then the second time a younger lady comes from the back with the worst customer service in a bakery or really anywhere I have ever dealt with. She didn't speak or try in assisting me in picking flavors she had attitude and just stood there and didn't say a single thing. Then I ask about different flavors for the individual size cakes and her response is the flavors on our website and take two weeks nothing more (which by the way 2 weeks for a very small cake seems to be a bit much). Then I tried to give a compliment on the frosting and she just said ok and asked if I wanted a receipt. After my second visit I will not be returning which is sad to say because I would go weekly. TO THE OWNER:: STOP HIRING FAMILY AND GET PEOPLE THAT WANT TO WORK IN THERE TO SELL YOUR OVER PRICED BAKERY!! AND REMEMBER YOUR SELLING BAKERY NOT PRISON FOOD START TREATING YOUR CUSTOMER BETTER! PS: I REMOVED MY GREAT REVIEW AND LEFT THIS ONE. YOU LOST A CUSTOMER THAT PROBABLY WOULD OF SPENT 500 PLUS A MONTH AT...