This was initially a 5* review but absolutely not anymore. Dropped in for a quick dinner this evening. I ordered the grilled salmon w risotto and a side salad whilst my husband ordered a house salad w no protein added. I asked our server, Amy, if there was iceberg lettuce mixed in w the greens. She responded she didn't know so to be safe, I asked her to ensure the salad was made w romaine lettuce. I added "may I also have extra tomatoes, no mozzarella cheese with oil & vinegar dressing". My husband spoke up requesting romaine also for his salad and stated "I'll do have the same as my wife but w ranch dressing please". My main entree was delivered within about 20 minutes, it took another 10 minutes for my husband's salad which was served w my oil/vinegar dressing and +5-10 for my side salad to be served w my spouse's ranch dressing of course. I will say the salmon was perfectly seared and the cook on it was on point; the risotto was tasty but definitely not made with Arborio rice. Once I got to my salad (still haven't seen server Amy again at this point), I noticed that there was absolutely nothing on the plate except a bit of romaine, part of it wilted, and 5 grape tomatoes. Five! Remember I asked for extra tomatoes. Not a piece of onion or cucumber in sight. When I had eaten half, Amy stopped by our table and I explained that my husband had gotten my dressing and when mine finally came it had his but he had used the vinegar and could I have some more. She eventually delivered balsamic vinegar instead of plain vinegar which was fine since by then I was practically done. My husband then told me his salad didn't have any onion or a cucumber or mozzarella either and six great tomatoes! When she finally came to clear our plates, I mentioned to Amy that neither of our salads had had anything on them, showing her the description of the house salad on their actual menu. She explained that it was her error and that she had thought that is what we wanted - Only extra tomatoes and the romaine lettuce. I reiterated what I had originally said and asked for our bill. Her first error was not taking our order correctly and her second error was giving us a bill with the salads still on there at full price. So when she came back I asked to speak to the manager. And THAT became my big problem and the reason for this review! My first question to her as she walked up to the table with Amy and introduced herself as the manager was " Are you an owner?" Her reply " No, I'm the general manager" So I explained to her that we have been coming to this establishment as long as they've been in business. I went on to explain what happened to which she promptly rebutted that we had received what we ordered. I explained in detail how we had ordered our salads and looked to Amy to corroborate the information that I was telling her. Amy did in fact acknowledge that she had misunderstood at which point the GM indicated that she had been told a different story. Still, she insisted that we asked for "special salads" & that's what we received. In what world would serve anyone 1 & 2 handfuls of romaine lettuce, five & six grape tomatoes & think you should charge $11.99 & $4.50??? It really isn't the money. It's the principal! This poor excuse for a GM continued to argue & show her annoyance which confirmed our decision never to patronize this place again! She did write off the $11.99 salad, but the she understood nothing! The owners have a major problem and it's definitely not Amy who apologized profusely, but the irritable & confrontational GM who has not the first clue about customer service. You will have only yourselves to blame when your business fails! Read how many poor reviews mention your manager. Sad!

PREVIOUS REVIEW 6 MOS AGO: We have always loved Caston & Main but this is our first brunch here. Simply delicious... Pancakes (real maple syrup), egg Benedict and the omelette - not to mention the pitcher of mimosas! Fabulous. Service by Hallie who is attentive and lovely was so very much appreciated. Thanks for all you do at C & M Brew Yard!