Dunkin' — Restaurant in Greenwich Township

Let me start with I never give negative reviews.BUT

I got there at 8:55 a.m., only four cars ahead of me. When I finally got to the ordering screen no one was asking me anything. Then, a few minutes later the women’s asks me if I had been helped and she said I’m sorry I thought someone helped you. I placed my order (one plain bagel with cream cheese, two egg wraps, 3 bacon snacks and one coffee), the woman took my money and gave me the coffee. Three minutes go by and she asks me to pull around. I waited in the car for another minute before I went inside. Lady asked if I’ve been helped and I said I’ve been waiting close to 20 minutes. She looks for my order and loudly says you’ve only been waiting 10 minutes. I said yeah, but I’ve been here for 20. She finally gives me my food and goes back to the kitchen and says rudely, “ give me a break there is only three of us.” Which I responded, “I think you meant to say, sorry for your wait.”

What could have possibly taken so long? The precooked bacon? The toasted bagel? The 30 second snack wraps? I’d also like to note that the person at the...

Stopped by this location for a cup of coffee and donut. Walked into an empty shop with 4 people working, 3 at the drive through and 1 in the back. Waited at least 10 minutes to be acknowledged by anyone in the store even though we were literally on the other side of the counter from 3 of them. After finally being acknowledged, was instructed to go to a different register to order. Guy who waited on us was pleasant but still didn't get at how irritated we were for waiting so long. Then after taking our simple order, he gives us our food and says coffee will be right up. I was expecting another employee to get the coffee as he waited on the next customer. After waiting on the second customer, he walks over to where we were originally, grabs 2 to go cups, talks to the other employees another 5 mins, then comes back over to the register area and pours our coffee. All in all a half hour to get waited on. Donut was stale to boot...don't waste your time or go through the drive thru as that is all the staff seems...

I came at 9am and ordered a macchiato with Carmel. They were out of Carmel so I asked for Hazelnut. I also asked for a chocolate milk for my son. They were out of that also. I completely understand things happen but the person taking my order was rude about it stating I won’t have any of that until my truck comes later, as if I was going to come back or something. I had to repeat my order 3x. She was still confused about whether I wanted cream and sugar but I ordered oat milk because I have milk sensitivity and can’t drink cream or milk like that. I got to the window and she handed me a cup that was not full, had already been stirred (which did not look like a macchiato) and then it did not have any hazelnut in it. I was already running behind for an appointment and the staff were arguing with each other so I did not bother having them re-make it....