Subway — Restaurant in Groves

Customer service is TERRIBLE! I came to get my son a sandwich after his baseball game a few weeks back (about 8:20) and when I pulled in the parking lot one of the ladies was mopping and just stared glaring at me in my car through the front door. I checked their hours and it says they close at 9, so 40 minutes is plenty of time to make one sandwich. But the other lady behind the counter was shaking her head and pointing at her watch, so we just drove off.

Came back again tonight at 7:40 and decided to go through the drive thru this time. It took a few minutes for them to come but finally one of the ladies came to the window and when I told her I needed five sandwiches (3 of which were literally just turkey, cheese and lettuce for my kids) she acted like it was the biggest inconvenience. I offered to write it all down for her. Then the other lady came to the window and said you really need five sandwiches, we’re about to close! I said yeah at 9, it’s 7:40!!! She said well we have a lot to do before then, this is bull**. When I said excuse me, she played dumb and said I misheard her. I will not be coming back and will be...

Went to Subway today on 32nd street , have not been in a long time, thinking of buying a few good healthy subs. When I entered they were not busy , it was after 2pm, a couple walked in after me, they walked up and started putting their order in, while i stood looking over the menu. The woman behind the counter told me to get in line on other end of counter, told her I was just checking menu out before j got in line. When she finish with the couple she asked me what do you want? I said well let me ask you first on that blackforest ham sandwich is that a footlong for 4.99? Then she says well isnt that what it says! The whole time shes got her hands on her hip, with a attitude, that says what the hell you want, like i hate my job. So, I look at her, and ask her are you trying to be smart with me? She says well you asked and it says, right there on the menu its 4.99! I said I can see the price but couldnt read what size the sandwich is. But her rolling of eyes and attitude made me say you know forget about it, Ill take my business...

12/19/24 at 8:06pm i experienced the WORST customer service ever at this subway. i already rarely come here because the employees treat their customers so poorly, but we stopped by tonight cause it was quick and easy. when we walked in the lady informed us she was about to close the store due to no customers which was fine she was just rude to us about it. the two ladies assisted with rushing to make our sandwiches so they could leave. our sandwiches are extremely sloppy she took a fist full of pickles and slapped it on my sandwich rang us up didn’t ask if we wanted drinks.. this is disgusting behavior from your employees and i will never go back here again. DO BETTER. both of these ladies were rude and rushing us out of the store. they didn’t even cut one of our sandwiches. this waste of my time and money. i recommend driving to port neches for a fresh sandwich and EXCELLENT...