The Dugout — Restaurant in Guam

⭐ 1 out of 5 stars Disappointed, disrespected, and definitely not returning.

I came in hoping for a warm, comforting local meal—and left feeling embarrassed and completely unwelcome.

I'm an elder with hearing loss, and I asked the server (who was visibly impatient and unkind) what the buffet options were. I was told “Bistek” and “Pot Roast” with no eye contact, no explanation, and a strong “hurry up” vibe. Assuming the Bistek was beef (as it usually is), I chose it along with BBQ chicken.

When I politely asked if the chicken came skinless, the sharp reply was just: “No.” I then clarified the type of meat in both the Bistek and the Pot Roast—“It’s pork,” she snapped. I don’t eat pork. I explained that I didn’t know, but she said nothing—just swapped my plate with visible annoyance.

I asked again (respectfully) about skinless chicken, and she raised her voice in front of everyone: “THE CHICKEN ALL HAVE SKIN!” It was humiliating.

At checkout, I asked if the meal came with macaroni salad. She didn’t answer—just stared at me with frustration and finally said, “I ASKED YOU if you wanted macaroni salad!”

Maybe she had. Maybe I didn’t hear. But instead of showing kindness or understanding, she chose ridicule.

I didn’t even get to eat the food. I left with my head high, but my heart heavy. This place serves more than food—it serves a cold reminder of how far we’ve drifted from basic human decency.

👎 The food might be “comfort,” but the service is anything but. 👵 Respect your elders. Train your staff to lead with kindness. 📍 I...

Inflation hit hard, or maybe the server just wasn’t in the mood that day. She was very abrupt and didn’t even ask for my first choice, just said, “Fried chicken and what else?” I hadn’t even mentioned wanting fried chicken. There was no one else in line, but she rushed me. For $16, I got two pieces of fried chicken (decent size), two shrimp patties, a very small portion of tinaktak with just ground beef and only two pieces of green beans, no sauce, and one scoop of white rice. I usually share my lunch from Dug Out, but that day I could only share my chicken and tinaktak(I’m sorry, it was bland that day) but the finadene...

The Dugout delivered a delicious and fresh feast for my daughter's wedding and added special touches ymto the food tables. They match our theme and that was a total surprise. The servers were on point t and very gracious while providing excellent service. They accommodated our allergy concerns as well. We highly recommend the Dugout for all your catering needs. ~ Pam Duvall Aloni and...