Chipotle Mexican Grill — Restaurant in Hamilton Township

Worst service EVER! Sat there and waited at the window for about 10 minutes while one employee was making all the online orders, and the other 3 employees were messing around. The 3 employees who were messing around looked right at me, but chose to ignore me. After I was handed my food (which was already paid for online), I checked to make sure it had my sides of guac and napkins/forks. I had the right number of bowls, the right number of guac, but no napkins or forks in the bag (and it was listed on the order, because I requested them. I looked back into the store, and the girl was very short with me after asking if I could get napkins and utensils. I ordered three bowls, she pulled 3 forks out of the holder, then only handed me two...she put one back. I said "excuse me, but I had 3 bowls." She gave me a disgusting look and grabbed 3 more forks and slammed the window shut. I never did get any napkins handed to me. Got back home to also discover that there was very little rice, very little beans, not much meat and very little of everything else. Was so disappointed!! I had also just read something about Chipotle speaking out AGAINST stores not portioning their food out correctly. I went on the app to file a complaint, hoping it would transfer me to a live person, but it didn't. I wanted compensated for the poor customer service and the lack of proper portion sizes, alas I was also disappointed in that because all it said was that it would forward the issue to the management of that restaurant, to which I have yet to hear anything back from regarding my issue. Also another issue I had, was I was going to order from another location, but this one was closer and oddly enough was $4 total cheaper. Think I made a mistake choosing...

I go to chipotle multiple times a week and I’ve never had a more frustrating experience. So me and my mother in law and sister in law go in and it’s busy (granted it was like close to 1pm) and the lady doing the condiments and the lady who was cashing out the orders were so rude and disrespectful to us. They threw our food together so sloppy bearly got any meet in my double stake order and when we went to cash out I bought my bowl my hubbys food and my mother in laws food totaling out to over $40 then the lady when I asked for chips rolled her eyes at me and literally threw my chops in the bag then she tried to charge my mother in law for the food i already bought and when we asked her like didn’t u pit it on my ticket she verbally grunted and rolled her eyes again and said in a very rude tone “ yea ig so” then when we got home our stake was burnt and the chicken was way over salted and my hubby but into actual salt we couldn’t eat the order considering it was all just way over salted and we had to go to work. When I called costumer service they said they would handle it so I sent them my receipt it’s been a week and nothing has been done I’m very disappointed in how this happened and am expecting something to be done. If you can’t handle costumer service don’t be in it. This was a...

Horrible way to run a restaurant get to the door at 4:00 p.m. to get some food for my wife who can only eat certain things because it messes with her stomach so I figured it would be a good time to try their chicken quesadillas the door is locked tons of staff and employees sitting around looks like they're eating they all stare at me and disbelief that somebody is trying to come in no signs on the door stating that the walk-in portion is closed on this day so I hop in the car drive around to the drive-thru window finally somebody comes to the drive-thru window ask me for the name on the order I said I didn't order online I would like to place an order and pay for it here well I'm sorry sir we are only taking online orders the lady explains I said so why can't I order here I asked she says because we are closed. Closed I asked if you're taking online orders you are not closed needless to say I had to go elsewhere then today I happen to drive by there and it looks like they are doing the exact same thing again and causing huge traffic buildup onto the main road because everybody has made online orders and can't get theirs which is illegal to impede traffic because of the way you were running...