Dairy Queen Grill & Chill — Restaurant in Hamilton

My mother, son and I stopped at Dairy Queen yesterday on our way through town from visiting my grandparents (as we always DID), and this time we ordered two chicken strip baskets. I go through the drive thru and everything seems fine. I stop before pulling out into the street and hand my mom her basket. When she opens it, I hear her say “oh gross!” I ask what and she shows me. So, I immediately opened my basket. Not only were these the equivalent of MAYBE a chicken finger (I wish I’d taken pictures) they had been in a warmer for what appeared to be HOURS. I took a left and pulled back in to go inside and complain. I’m not normally one to do that, but these were horrible. Now the good part: I walk back in and the girl at the drive thru starts to say, “That guy that just came through here", and at just that moment I came into view and we locked eyes and I said “This guy?” Talk about a deer in headlights! She immediately turned away from me and then walked to the back. To which I chuckled and said “yeah, this guy” as someone else came walking to the counter. She asked what the problem was? I opened one of the baskets and took the “strips” out one by one and said, “This is unacceptable, I want my money back.” “I need a refund!” and walked away. While I waited the girl making a shake turned around and looked at me and laughed. Not sure why. Her co-worker being busted running her mouth? Something to do with my person? The world may never know. A different girl came up to give me my refund and she was perfectly pleasant (keep her around! The rest? Not so much). Even asked if I would like a replacement, but at that point? I declined. While I was talking with her, someone (who I believe was the manager) came up to the counter and stared me down a bit before grabbing the baskets and turning around, without a word. Pretty sad. We’ve been coming to this Dairy Queen for LITERALLY 25+ years, and it ended yesterday....

Staff were friendly so no complaints there, however the menu that was presented to me in the drive through was very unclear- so for future reference for anyone else that comes here- if you order the 4 piece chicken strip basket- as it appears as a combo is not a combo- your drink is not included so what is presented to look like a 8.79 meal is in fact not what it results on your receipt of 11.48. All I’m saying is that it is false advertisement- in ALL other fast food franchises a combo includes drink and the fries where as at this location it does not. Just FYI. Your drink LS are separate...

We were driving through Hamilton and needed to stop somewhere for a quick bite. Dairy Queen Grill and Chills are one of the Fast Food places that never disappoint us. So we stopped in and it is still true, did not disappoint. We had the Chicken Strip basket combo with queso dipping sauce and a double cheeseburger and fries. The sweet tea was delicious.

The dining area was nice and clean, so were the restrooms, lots of employees on deck and all were working together and helping each other very nice to see. Great customer Service from everyone. Thanks for a great...