Pizza Chef Gourmet Pizza — Restaurant in Hamilton

They have terrible customer service! The driver was completely atrocious and rude, which was really awful to do in front of my 8 year old child. I brought out my phone AND my laptop to show the driver that my CC went through and my order was accepted by their system. The driver insinuated that I was trying to scam them and get free pizza. I repeated that I had received an email saying my order and CC had both been accepted. I handed the driver back the pizza and made the trip to the actual location to speak to the owner. They don't understand their own online ordering system works and they print out emails of orders to "run the credit card through". The owner stood and handed me an email with my order on it and said "You only put in the last 4 numbers of your credit card so we couldn't run it through our machine here" and pointed to a POS system for running physical credit cards. I told him that if he had been able to print out my entire CC number from an email about my order, he would really have an issue with online security. He doubled down and told me that all the orders that come through have all the entire CC number listed. BEWARE IF THIS IS TRUE. THEY HAVE COPIES OF YOUR ENTIRE CC NUMBER JUST SITTING AROUND FOR ANYONE TO COPY. I tried to resolve this with the owner by asking why on earth he would make my entire $40 order if I had "not paid for it" and he said that he tried to call me, which was a lie. He called me once I was already pulling into the parking lot. I asked again why he would make the entire order if he could A) not reach me by phone and B) according to him, I had not paid for my order. He didn't have an answer so he called me a liar. WOULD AVOID THIS PLACE AT ALL COST. Subpar food and rude owner and workers. EDITED as of 12/27/20 I decided I would try again with this place today, hoping they had rectified their issues, and placed another order. I was called 10 mins after ordering and a voicemail was left that said their system had a DO NOT DELIVER for my address and they would not ever be making an order for me. So no matter what this owner put in his follow-up, they are liars and...

Poor customer service. We ordered 8 boneless wings along with some other things tonight for dinner. We were disappointed when we discovered that the wings had bones and they were tiny with barely any meat on them. I called Pizza Chef to let them know and here's where it went bad. The manager told me that they don't have boneless wings ( no one ever said this when we were ordering). I told him we saw boneless wings on a menu. They don't serve them so if we saw them on a menu it's not theirs and there is nothing they can do about it, is what I was told. We are offered a credit. I ask for a corporate number and I am informed that there isn't one and the manager becomes upset that I want to talk to someone else. Pizza Chef has done all they can for me so why do I need to speak to anyone else. As I am hanging up the phone with the manager who could have cared less, I am telling my Mom all what he said. I say about 5 seconds later the telephone rings and it is the manager from Pizza Chef yelling at me that I had better not put anything online about this.Is this how you treat your customers? Poorest customer service ever. I posted this on Wednesday (11/27/19) and sent an email to the owner. On 11/30/19 i resent the email and still no one has...

when I order pizza from this place my bills pretty expensive because I order a lot of stuff and what I expect is professionalism. and I’ve been ordering here for two years now. The problem with this place is they either let their kids or teenagers run the phone system and none of them have tact. and to talk to customers very rude. they got my pizza wrong then accuse me of placing the wrong order. I literally got in an argument with the kid. he told me it would be another 45 minutes to get my replacement pizza. when the first round took an hour that they got wrong. he said make sure I have the old pizza to give back, like I was scamming a free pizza. my wife is highly allergic to pork and tomato sauce. so what pizza do they give us, TOMATO SAUCE ON IT. if my wife wouldn’t ate that pizza, she wouldve went into convulsions and we would’ve had to rush her to the hospital. so when I bring it to this rude punks attention, he actd like no big deal and doesn’t realize that I can sue the pants off this pizza joint. this kid was a total prick about it. this right here will kill a pizza business so quick especially with all the competition. like I said you’re lucky I’m...